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Frequently Asked Questions

Have Questions?

Click the expandable fields below for answers. For other questions, feel free to contact us for assistance.


Academic Information

Where can I find the Academic Calendar for dates and deadlines?

How can I access my student’s grades and personal information?

What is Christian/Community Service (CSER)?

Emergency Notifications

Does Liberty have a way to notify the students should there be an emergency?

Housing and Addressing Packages

What are the policies for general maintenance and repair in my student’s residential hall room?

What are the policies for furniture, décor, and other housing related questions?

How do I address letters and packages to my students?

All mail should be addressed as follows:

Student’s Full Name
Flames Box xxxxxx  
1971 University Blvd
Lynchburg, VA 24515

After Flames Box, put the student’s Flames Box number

Visit Liberty University 245 ONE-FIVE Express for additional information and on locating the Flames Box number.

ID & Campus Services

What is the Flames Pass?

What is the difference between Flames Cash, Meal Swipes, and Dining Dollars?

What is BankMobile?

 Insurance and Health Care

Does Liberty University offer health insurance for students?

Does my student need renter’s insurance to live on campus?

Where do I get an enrollment verification form for insurance purposes?


Does Liberty have a shuttle service for my student to a local airport, train or bus station?

Does Liberty have a bus route system for on campus facilities?

Are there any opportunities for students to network rides for long distance trips during breaks and vacations?