Frequently Asked Questions
Click the expandable fields below for answers. For other questions, feel free to contact us for assistance.
Academic and General Information
Where can I find the Academic Calendar for dates and deadlines?
Visit the Academic Calendar on the Registrar’s website for questions concerning dates. Choose the academic year starting with the fall semester. (For example, 2020–2021 means the year begins in Fall 2020 and ends in Spring 2021)
How can I access my student’s grades and personal information?
Per the Family Educational Rights and Privacy Act of 1974 (FERPA), anyone who wishes to have access to a student’s account must provide a FERPA pin created by that student.
What is FERPA?
FERPA stands for the Family Educational Rights and Privacy Act of 1974 . For more information, visit Liberty.edu/FERPA. The student can create a FERPA Personal Identification Number (PIN) by following the instructions on Registrar’s FERPA webpage.
What is Christian/Community Service (CSER)?
The LU Serve Christian/Community Service (CSER) focuses on mentoring students in the Christian discipline of selfless service. CSER is a graduation requirement of full time residential undergraduate students. The students will need to complete one service project per semester and may look at other opportunities during summer and winter breaks. The requirements are outlined in the Student Handbook on the LU Serve’s CSER webpage: https://www.liberty.edu/osd/lu-serve/cser/policy-handbook/
For more details about Christian/Community Service (CSER) program, visit LU Serve.
Professional Advising is available to help your student plan their education. Students may contact a Professional Advisor according to their area of study.
Faculty Advising is also available for Juniors and Seniors by the department according to their major (eg., faculty in the Department of English assist Juniors and Seniors whose degree plan is English or English with Teacher-Licensure). Students may visit the department’s webpage for faculty advising.
If my student wants to withdraw from a course they are currently attending, who may assist them?
Your student may contact their Professional Advisor.
What department is a resource to support my student with documented disabilities?
What if my student needs tutoring or writing assistance?
If my student needs assistance with their personal laptop and technical support, what department should they contact?
Your student may contact the IT Help Desk Support.
What resource is available to my student for resume assistance, mock interviews, internships, and workplace preparation?
Career Services assists students with career opportunities through coaching, employer connections, and valuable work experiences. For more information, visit Career Services.
Does Liberty have a way to notify the students should there be an emergency?
Yes, Liberty incorporated an emergency alert system in March 2009. All Liberty students and staff may sign up to be notified in case of an emergency through their ASIST account. This will allow them to receive call, text, and/or email alerts in emergency situations.
FAFSA stands for Free Application for Federal Student Aid. The students submit the FAFSA in order to be considered for federal grants, work study, and Liberty University scholarships. For more information, visit the Student Financial Services – FAFSA Application webpage.
What is the difference between Book Dollars and Book Vouchers?
Book Dollars: are funds that can be used for books and supplies only available during the first semester. They do not have to be paid back and are available to new residential students during their first semester based on when Financial Check-In is completed.
Book Vouchers: Students using certain types of financial aid or a payment plan may be able to pay for books and supplies by requesting a Book Voucher. This allows you to add funds for books and supplies to your account that you can pay for later in a payment plan.
For more detailed information about how book dollars and book vouchers work, visit www.liberty.edu/bookdollars
Is there a department or service available to assist my student with external scholarships searches?
Professional Advisors may also assist students. Students may contact the advisor assigned by their area of study. Note: The Student Advocate Office has merged with the Professional Advising Office within the College of Applied Studies and Academic Success (CASAS).
For internal Liberty scholarship information, review the Student Financial Services – Scholarships webpage.
When is the Financial Check-In (FCI) deadline for residential students?
All students will need to complete the Financial Check-In online process each semester. For most up to date information for current deadlines, please review the Financial Check-In webpage.
Housing and Addressing Packages
What are the policies for general maintenance and repair in my student’s residential hall room?
Students should contact their Resident Assistant (RA) for assistance in submitting a work order form with the Facilities Maintenance team.
What are the policies for furniture, décor, and other housing-related questions?
Please review the Office of Residence Life’s Frequently Asked Questions webpage for these answers. For further details, contact the Office of Residence Life.
How do I address letters and packages to my students?
All mail should be addressed as follows:
Student’s Full Name
Flames Box xxxxxx
1971 University Blvd
Lynchburg, VA 24515
After Flames Box, put the student’s Flames Box number.
Visit Liberty University 245 ONE-FIVE Express for additional information and on locating the Flames Box number.
Where can I order a care package to send to my student?
My student lives off-campus, what resources and services are available to commuter students?
The Commuter Student Life has several resources for commuter students that will enhance their spiritual, academic, and social development. For more information, visit the Commuter Student Life webpage.
ID & Campus Services
What is the Flames Pass?
The Flames Pass is the campus ID card. It provides access to Flames Cash, meal plans (a.k.a. meal swipes and dining dollars), events, library resources, LaHaye Student Union and other activities campus-wide. A Flames Pass is valid as long as the student is enrolled and has completed Financial Check-In (FCI). For more information, visit ID & Campus Services.
What is the difference between Flames Cash, Meal Swipes, and Dining Dollars?
Flames Cash:Flames Cash is a declining balance account. Any funds deposited into this account can be spent with any participating merchant both on and off campus using the Flames Pass. Flames Cash is taxable. View a complete listing of participating merchants. For more information, visit https://www.liberty.edu/flamespass/flames-cash/
Meal Swipe: As part of the residential dining plans, students may choose to use a meal swipe at various campus dining locations. (Swipes reset on Saturday mornings.) For more information, visit ID & Campus Services at https://www.liberty.edu/flamespass/meal-plans/.
Dining Dollars: Included with Freedom/Freedom+ Dining meal plans, Accepted at all Sodexo Dining locations on campus. You can add more Dining Dollars to your account in the ID & Campus Services office, using cash, card, or check. Expires at the end of the academic year in May. For more information, visit ID & Campus Services https://www.liberty.edu/flamespass/meal-plans/
For all other dining questions, please refer to Liberty Dining Services.
BankMobile: Liberty University uses the disbursement service offered by BankMobile for the disbursement of student refunds, per diems, and stipends. For more information about BankMobile Disbursements, visit https://bankmobiledisbursements.com/refundchoicessso/.
Insurance and Health Care
What if my student experiences sickness or injury?
For a life threatening emergency, please dial (434) 592-3911 to contact the Liberty University Police Department (LUPD). LUPD is directly connected with the City of Lynchburg Emergency Services.
For non-life threatening sickness or injury, contact the Student Health Center at (434) 338-7774.
- The Student Health Center is located in Commons III, Ground floor.
- The semester hours of operation are Monday – Thursday, 8 a.m. – 6 p.m. and Friday, 8 a.m. – 5 p.m.
- For evenings and weekends, please review the After-Hours Locations.
My student is under 18, is there a process or form that I may submit to approve their medical care?
Does Liberty University offer health insurance for students?
No, Liberty currently does not offer a health insurance program for students to purchase. However, the Student Health Fee does cover services offered at the Student Health Center on campus. For more information regarding the services offered please refer to the Student Health Center.
Does my student need renter’s insurance to live on campus?
The University will not be responsible for damage to or loss of personal belongings, which are a result of wind, water, insects, rodents, vandalism or theft. However, when damage or loss is reported, the University will take reasonable steps to attempt to resolve the problem. Parents are encouraged to make sure their students’ personal belongings are covered by their homeowner’s policy or a renter’s insurance.
Where do I get an enrollment verification form for insurance purposes?
To receive verification documentation, students will need to fill out the Student Enrollment Verification Request Form. It is an online form and will be submitted directly to Liberty’s Verification Officers. Students will need their Liberty credentials to access the form through the Registrar’s Office webpage. The Verification Officers will then be in direct contact with the student regarding any information about their verification request. Please note that there is a 24-48 hour processing time for verification requests.
What if my student needs counseling?
LThe Student Counseling Services office is a resource that provides counseling appointments and mental health screenings for students. For more information, visit Student Counseling Services.
Yes, there is a shuttle service to Lynchburg and Roanoke Airports, the Local Greyhound Bus station, and local Amtrak station. Your student will need to request these shuttles through Transit Services, and there will be a fee associated with these shuttle services.
Does Liberty have a bus route system for on-campus facilities?
Yes! Students can use the Liberty Transit System to ride to Main Campus, East Campus, Green Hall (including Thomas Road Baptist Church) as well as to various locations throughout Lynchburg.
To view the routes, visit Transit Services –Bus Routes.
Additionally, Liberty Transit now offers On-Demand Ride (ODR) services to campus facilities not covered by the Bus Route system, with the exception of those requiring special ADA services. Please visit the Transit Services for more information: https://www.liberty.edu/transit/
Are there any opportunities for students to network rides for long-distance trips during breaks and vacations?
Yes! While the university does not provide official arrangements for long-distance trips, we encourage students to check online student-run groups such as the Liberty University Carpool Facebook page. (The administrator of the Liberty University Carpool page is an LU parent and alum and anyone asking for rides has to prove they are a Liberty student).
Students can also find rides with other students on their hall or by checking out bulletin board advertisements around campus.
It is important to note that the university is not responsible for any travel arrangements made between students.