Frequently Asked Questions
Click the expandable fields below for answers. For other questions, feel free to contact us for assistance.
Where can I find the Academic Calendar for dates and deadlines?
Visit the Academic Calendar for questions concerning dates. Choose the academic year starting with the fall semester. (For example, 2020–2021 means the year begins in Fall 2020 and ends in Spring 2021)
How can I access my student’s grades and personal information?
Per the Family Educational Rights and Privacy Act of 1974 (FERPA), anyone who wishes to have access to a student’s account must provide a FERPA pin created by that student.
What is Christian/Community Service (CSER)?
The LU Serve Christian/Community Service (CSER) focuses on mentoring students in the Christian discipline of selfless service. CSER is a graduation requirement of full time residential undergraduate students. The students will need to complete one service project per semester and may look at other opportunities during summer and winter breaks. The requirements are outlined in the Student Handbook on the LU Serve’s CSER webpage: https://www.liberty.edu/osd/lu-serve/cser/policy-handbook/
For more details about Christian/Community Service (CSER) program, visit LU Serve.
Does Liberty have a way to notify the students should there be an emergency?
Yes, Liberty incorporated an emergency alert system in March 2009. All Liberty students and staff may sign up to be notified in case of an emergency through their ASIST account. This will allow them to receive call, text, and/or email alerts in emergency situations.
Housing and Addressing Packages
What are the policies for general maintenance and repair in my student’s residential hall room?
Students should contact their Resident Assistant (RA) for assistance in submitting a work order form with the Facilities Maintenance team.
What are the policies for furniture, décor, and other housing related questions?
Please review the Office of Residence Life’s Frequently Asked Questions webpage for these answers. For further details, contact the Office of Residence Life.
How do I address letters and packages to my students?
All mail should be addressed as follows:
Student’s Full Name
Flames Box xxxxxx
1971 University Blvd
Lynchburg, VA 24515
After Flames Box, put the student’s Flames Box number.
Visit Liberty University 245 ONE-FIVE Express for additional information and on locating the Flames Box number.
ID & Campus Services
What is the Flames Pass?
The Flames Pass is the campus ID card. It provides access to Flames Cash, meal plans (a.k.a. meal swipes and dining dollars), events, library resources, LaHaye Student Union and other activities campus-wide. A Flames Pass is valid as long as the student is enrolled and has completed Financial Check-In (FCI). For more information, visit the ID & Campus Services website: https://www.liberty.edu/flamespass/university-id/
What is the difference between Flames Cash, Meal Swipes, and Dining Dollars?
Flames Cash:Flames Cash is a declining balance account. Any funds deposited into this account can be spent with any participating merchant both on and off campus using the Flames Pass. Flames Cash is taxable. View a complete listing of participating merchants. For more information, visit https://www.liberty.edu/flamespass/flames-cash/
Meal Swipe: As part of the residential dining plans, students may choose to use a meal swipe at various campus dining locations. (Swipes reset on Saturday mornings.) For more information, visit ID & Campus Services at https://www.liberty.edu/flamespass/meal-plans/.
Dining Dollars: Included with Freedom/Freedom+ Dining meal plans, Accepted at all Sodexo Dining locations on campus. You can add more Dining Dollars to your account in the ID & Campus Services office, using cash, card, or check. Expires at the end of the academic year in May. For more information, visit ID & Campus Services https://www.liberty.edu/flamespass/meal-plans/
BankMobile: Liberty University uses the disbursement service offered by BankMobile for the disbursement of student refunds, per diems, and stipends. For more information about BankMobile Disbursements, visit https://bankmobiledisbursements.com/refundchoicessso/.
Insurance and Health Care
Does Liberty University offer health insurance for students?
No, Liberty currently does not offer a health insurance program for students to purchase. However, the Student Health Fee does cover services offered at the Student Health Center on campus. For more information regarding the services offered please refer to the Student Health Center.
Does my student need renter’s insurance to live on campus?
The University will not be responsible for damage to or loss of personal belongings, which are a result of wind, water, insects, rodents, vandalism or theft. However, when damage or loss is reported, the University will take reasonable steps to attempt to resolve the problem. Parents are encouraged to make sure their students’ personal belongings are covered by their homeowner’s policy or a renter’s insurance.
Where do I get an enrollment verification form for insurance purposes?
To receive verification documentation, students will need to fill out the Student Enrollment Verification Request Form. It is an online form and will be submitted directly to Liberty’s Verification Officers. Students will need their Liberty credentials to access the form through the Registrar’s Office webpage. The Verification Officers will then be in direct contact with the student regarding any information about their verification request. Please note that there is a 24-48 hour processing time for verification requests.
Yes, there is a shuttle service to Lynchburg and Roanoke Airports, the Local Greyhound Bus station, and local Amtrak station. Your student will need to request these shuttles through Transit Services, and there will be a fee associated with these shuttle services.
Does Liberty have a bus route system for on campus facilities?
Yes! Students can use the Liberty Transit System to ride to Main Campus, East Campus, Green Hall (including Thomas Road Baptist Church) as well as to various locations throughout Lynchburg.
To view the routes, visit Transit Services –Bus Routes.
Additionally, Liberty Transit now offers On-Demand Ride (ODR) services to campus facilities not covered by the Bus Route system, with the exception of those requiring special ADA services. Please visit the Transit Services for more information: https://www.liberty.edu/transit/
Are there any opportunities for students to network rides for long distance trips during breaks and vacations?
Yes! While the university does not provide official arrangements for long distance trips, we encourage students to check online student-run groups such as the Liberty University Carpool Facebook page. (The administrator of the Liberty University Carpool page is an LU parent and alum and anyone asking for rides has to prove they are a Liberty student).
Students can also find rides with other students on their hall or by checking out bulletin board advertisements around campus.
It is important to note that the university is not responsible for any travel arrangements made between students.