Frequently Asked Questions

FERPA stands for the Family Educational Rights and Privacy Act of 1974 .  For more information, visit Liberty.edu/FERPA.   The student can create a FERPA Personal Identification Number (PIN) by following the instructions on Registrar’s FERPA webpage.

Visit the Academic Calendar on the Registrar’s website for questions concerning dates. Choose the academic year starting with the fall semester.  (For example, 2020–2021 means the year begins in Fall 2020 and ends in Spring 2021)

Per the Family Educational Rights and Privacy Act of 1974 (FERPA), anyone who wishes to have access to a student’s account must provide a FERPA pin created by that student.

Professional Advising is available to help your student plan their education. Students may contact a Professional Advisor according to their area of study.

Faculty Advising is also available for Juniors and Seniors by the department according to their major (eg., faculty  in the Department of English assist Juniors and Seniors whose degree plan is English or English with Teacher-Licensure). Students may visit the department’s webpage for faculty advising.

Your student may contact their Professional Advisor. 

The Office of Disability Accommodation Support (ODAS) exists to provide equal access to students with documented disabilities and temporary medical conditions. For more information, visit ODAS.

The Academic Success Center offers free tutoring by subject matter as well as writing assistance at the Writing Center. For more information, visit Tutoring Services and the Writing Center.

Yes, Liberty incorporated an emergency alert system in March 2009. All Liberty students and staff may sign up to be notified in case of an emergency through their ASIST account. This will allow them to receive call, text, and/or email alerts in emergency situations.

FAFSA stands for Free Application for Federal Student Aid. The students submit the FAFSA in order to be considered for federal grants, work study, and Liberty University scholarships. For more information, visit the Student Financial Services – FAFSA Application webpage.

Book Dollars: are funds that can be used for books and supplies only available during the first semester. They do not have to be paid back and are available to new residential students during their first semester based on when Financial Check-In is completed.

Book Vouchers: Students using certain types of financial aid or a payment plan may be able to pay for books and supplies by requesting a Book Voucher. This allows you to add funds for books and supplies to your account that you can pay for later in a payment plan.

For more detailed information about how book dollars and book vouchers work, visit www.liberty.edu/bookdollars

Yes, there are several resources listed online. Students may begin at the Search Tips webpage to review How to Get a Scholarship, and more. Additionally, check out the Scholarship Search 101 seminar.

Professional Advisors may also assist students. Students may contact the advisor assigned by their area of study. Note: The Student Advocate Office has merged with the Professional Advising Office within the College of Applied Studies and Academic Success (CASAS).

For internal Liberty scholarship information, review the Student Financial Services – Scholarships webpage.

All students will need to complete the Financial Check-In online process each semester. For most up to date information for current deadlines, please review the Financial Check-In webpage.

For more information about the 1098-T form, visit the Student Financial Services  – Tax Credit webpage.

The LU Serve Christian/Community Service (CSER) focuses on mentoring students in the Christian discipline of selfless service. CSER is a graduation requirement of full time residential undergraduate students. The students will need to complete one service project per semester and may look at other opportunities during summer and winter breaks. The requirements are outlined in the Student Handbook on the LU Serve’s CSER webpage: https://www.liberty.edu/osd/lu-serve/cser/policy-handbook/

For more details about Christian/Community Service (CSER) program, visit LU Serve.

The Liberty Way is the student honor code and can be found under the Student Affairs webpage.

Your student may contact the IT Help Desk Support.

Career Services assists students with career opportunities through coaching, employer connections, and valuable work experiences. For more information, visit Career Services..

For current news, updates, and stories, visit the Liberty News.

For updated information about the coronavirus guidelines and protocols, visit the COVID-19 Response.

For more information about registering to vote, visit Liberty University’s Voter Registration website.

The Student Government Association oversees the student–led club organizations on campus as well as provide a way for students to be able to have a voice and access to the Liberty University administration. For more information, visit Student Government Association.

Students should contact their Resident Assistant (RA) for assistance in submitting a work order form with the Facilities Maintenance team.

Please review the Office of Residence Life’s Frequently Asked Questions webpage for these answers. For further details, contact the Office of Residence Life.

All mail should be addressed as follows:

Student’s Full Name
Flames Box xxxxxx
1971 University Blvd
Lynchburg, VA 24515

After Flames Box, put the student’s Flames Box number.

Visit Liberty University 245 ONE-FIVE Express for additional information and on locating the Flames Box number.

Liberty Dining Services through Sodexo offers a Shop option on their website: https://shop-liberty.sodexomyway.com/gifts-more

The Liberty University Bookstore has partnered with OCM website to order a Care Package Plan: https://www.ocm.com/luv/lp/care-package-plan

The Commuter Student Life has several resources for commuter students that will enhance their spiritual, academic, and social development. For more information, visit the Commuter Student Life webpage.

The Flames Pass is the campus ID card. It provides access to Flames Cash, meal plans (a.k.a. meal swipes and dining dollars), events, library resources, LaHaye Student Union and other activities campus-wide. A Flames Pass is valid as long as the student is enrolled and has completed Financial Check-In (FCI). For more information, visit ID & Campus Services.

Flames Cash: Flames Cash is a declining balance account. Any funds deposited into this account can be spent with any participating merchant both on and off campus using the Flames Pass. Flames Cash is taxable. View a complete listing of participating merchants.  For more information, visit https://www.liberty.edu/flamespass/flames-cash/  

Meal Swipe: As part of the residential dining plans, students may choose to use a meal swipe at various campus dining locations. (Swipes reset on Saturday mornings.) For more information, visit ID & Campus Services at https://www.liberty.edu/flamespass/meal-plans/. 

Dining Dollars: Included with Freedom/Freedom+ Dining meal plans, Accepted at all Sodexo Dining locations on campus. You can add more Dining Dollars to your account in the ID & Campus Services office, using cash, card, or check. Expires at the end of the academic year in May. For more information, visit ID & Campus Services https://www.liberty.edu/flamespass/meal-plans/

For all other dining questions, please refer to Liberty Dining Services.

BankMobile: Liberty University uses the disbursement service offered by BankMobile for the disbursement of student refunds, per diems, and stipends. For more information about BankMobile Disbursements, visit https://bankmobiledisbursements.com/refundchoicessso/.

For a life threatening emergency, please dial (434) 592-3911 to contact the Liberty University Police Department (LUPD). LUPD is directly connected with the City of Lynchburg Emergency Services.

For non-life threatening sickness or injury, contact the Student Health Center at (434) 338-7774.

• The Student Health Center is located in Commons III, Ground floor.
• The semester hours of operation are Monday – Thursday, 8 a.m. – 6 p.m. and Friday, 8 a.m. – 5 p.m.
• For evenings and weekends, please review the After-Hours Locations.

Yes. Review the Consent to Treat a Minor Authorization form that is located on the LU Student Health Forms webpage.

All other relevant forms can be completed at the office in advance before the student visit.

For more information, please visit the Student Health Center FAQ webpage.

No, Liberty currently does not offer a health insurance program for students to purchase. However, the Student Health Fee does cover services offered at the Student Health Center on campus. For more information regarding the services offered, please refer to the Student Health Center.

The University will not be responsible for damage to or loss of personal belongings, which are a result of wind, water, insects, rodents, vandalism or theft. However, when damage or loss is reported, the University will take reasonable steps to attempt to resolve the problem. Parents are encouraged to make sure their students’ personal belongings are covered by their homeowner’s policy or a renter’s insurance.

To receive verification documentation, students will need to fill out the Student Enrollment Verification Request Form. It is an online form and will be submitted directly to Liberty’s Verification Officers. Students will need their Liberty credentials to access the form through the Registrar’s Office webpage. The Verification Officers will then be in direct contact with the student regarding any information about their verification request. Please note that there is a 24-48 hour processing time for verification requests.

The Student Counseling Services office is a resource that provides counseling appointments and mental health screenings for students. For more information, visit Student Counseling Services.

The LU Shepherd office is also available for pastoral counseling and prayer. For more information, visit LU Shepherd.

Yes, there is a shuttle service to Lynchburg and Roanoke Airports, the Local Greyhound Bus station, and local Amtrak station. Your student will need to request these shuttles through Transit Services, and there will be a fee associated with these shuttle services.

Yes! Students can use the Liberty Transit System to ride to Main Campus, East Campus, Green Hall (including Thomas Road Baptist Church) as well as to various locations throughout Lynchburg.

To view the routes, visit Transit Services –Bus Routes.

Additionally, Liberty Transit now offers On-Demand Ride (ODR) services to campus facilities not covered by the Bus Route system, with the exception of those requiring special ADA services.  Please visit the Transit Services for more information: https://www.liberty.edu/transit/