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Frequently Asked Questions

Have Questions?

Click the expandable fields below for answers. For other questions, feel free to contact us for assistance.

Academic and General Information

Where can I find the Academic Calendar for dates and deadlines?

How can I access my student’s grades and personal information?

What is FERPA?

What is Christian/Community Service (CSER)?

What is the Liberty Way?
If my student has a question about course registration, adding or dropping courses, their degree completion plan, and changing their major,  who may assist them?

If my student wants to withdraw from a course they are currently attending, who may assist them?

What department is a resource to support my student with documented disabilities?

What if my student needs tutoring or writing assistance?

If my student needs assistance with their personal laptop and technical support, what department should they contact?

What resource is available to my student for resume assistance, mock interviews, internships, and workplace preparation?

Emergency Notifications

Does Liberty have a way to notify the students should there be an emergency?

Finances 

What is FAFSA?

What is the difference between Book Dollars and Book Vouchers?

Is there a department or service available to assist my student with external scholarships searches?

When is the Financial Check-In (FCI) deadline for residential students?

Housing and Addressing Packages

What are the policies for general maintenance and repair in my student’s residential hall room?

What are the policies for furniture, décor, and other housing-related questions?

How do I address letters and packages to my students?

Where can I order a care package to send to my student?

My student lives off-campus, what resources and services are available to commuter students?

ID & Campus Services

What is the Flames Pass?

What is the difference between Flames Cash, Meal Swipes, and Dining Dollars?

What is BankMobile?

 Insurance and Health Care

What if my student experiences sickness or injury?

My student is under 18, is there a process or form that I may submit to approve their medical care?

Does Liberty University offer health insurance for students?

Does my student need renter’s insurance to live on campus?

Where do I get an enrollment verification form for insurance purposes?

What if my student needs counseling?

Transportation

Does Liberty have a shuttle service for my student to a local airport, train, or bus station?

Does Liberty have a bus route system for on-campus facilities?

Are there any opportunities for students to network rides for long-distance trips during breaks and vacations?