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Student Mail Center

Student Mail Center

Student Package Pick-Up, Shipping, and Printing Services

The Student Mail Center is the dedicated facility for student mail, package pick-up, and shipping services.

Our Location (Commons III)

Summer Hours

Below are our hours of operation throughout the summer.  Please note that these hours of operation are tentative, and may be adjusted based on changes of Liberty’s general hours of operation.

Summer Hours (beginning Saturday, May 7th, 2022)
Monday – Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed

Summer Shipping Hours
Monday – Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed

Please Note:
If Amazon or another company notifies you that your package has been delivered, please wait for the Package Notification email from Liberty, as your package may not have physically arrived on campus yet.

Liberty Postal Services and the Student Mail Center process all mail and packages within 24 hours of their arrival on campus.

Liberty Postal Services and the Student Mail Center are UNABLE to accept grocery or food deliveries. If students have a delivery to campus from any food or grocery delivery service, the delivery should be delivered to their physical dorm location on campus and coordinated directly with the delivery service. Using your campus mailing address is prohibited as we are unable to accept them at our postal facilities. Thank You.

Standard Hours of Operation

Standard Semester Hours of Operation
Monday, Tuesday, Thursday, Friday: 8:00 am – 8:00 pm
Wednesday: 8:00 am – 6:00 pm
Saturday: 9:00 am – 12:00 pm
Sunday: Closed

Shipping Hours of Operation*
Monday – Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed

*All shipments depart daily at 3:00pm.  Shipments processed or dropped off after 3:00pm will depart the following business day.

Student Mail Center

Mailing address format and address location for all Residential Students:

Student’s Full Name
1971 University Blvd
Flames Box xxxxxx
Lynchburg VA 24515

Here are the steps to locate your personalized Flames Box number:

1) Log into ASIST
2) Click the Housing Tab
3) Click View or Update Housing
4) Click View Room Details
5) Choose the option to view the current semesters Room Details

This is your mailing address and Flames Box number for the ENTIRE time you live on Liberty’s campus.

All letter mail and packages may be picked up at the Student Mail Center location in Commons III after receiving an email confirming an item is ready to be picked up.

Flames Box numbers are required in addressing all letter mail and packages in order to identify the correct student the incoming mail or package is intended for.

Shipping Services

  • UPS/FedEx/USPS Shipping
  • USPS Postage stamps
  • Domestic
  • International
  • Overnight Express
  • Ground
  • Certified Mail
  • Envelopes, Boxes, and Packaging supplies
  • Delivery Confirmation

We accept the following payment methods: Cash, Visa/Mastercard/Amex/Discover, and Flames Cash.

Shipping prices vary by carrier, weight, and location. These prices fluctuate daily and are unable to be accurately provided until time of shipment.

All Mail/Packages leave this facility at 3:00 pm Monday through Friday, with departing campus at 4:00 pm. Any mail received after 3:00 pm will be processed the next business day.

Packages utilizing prepaid labels or mail that is already stamped may be dropped of during open hours on Saturday, but the items will not leave the facility until Monday afternoon.  There is no custom shipping processed on Saturday.

Package Arrival Information

Packages arrive up to three different times a day to this facility, depending on many variables. Here is a schedule below.

Monday – Friday: 8 a.m., 11 a.m., and 3 p.m.

Saturday & Sunday: No Packages are received or shipped by the University.

Packages and letter mail are held for two weeks. After the two week mark is met, all items are returned to the sender. Please be advised.

Package Processing Information

We receive several thousand pieces of letter mail and packages that require sorting/processing for the thousands of students we serve daily. Our standard is to have all items processed within 24 hours of arrival at the Student Mail Center.

If Amazon or other companies notify you that your package has been delivered, it may have arrived at the Lynchburg Post Office but it has not yet arrived to Liberty’s campus.

You will receive an email notification once any letter mail or packages have arrived and are ready for pickup.

Package Pickup Information

Letter Mail and Package – Pickup

  • You will receive an email notifying that you have a package/letter available to be picked up at the Student Mail Center.
  • When you come to pick your item up, you MUST have either one of two things: Your Flames Pass or a valid Government Issued Photo ID. If you do not have either one of those, you WILL NOT be able to pick up your package/letter.
  • Parents or other family members are not able to pickup packages/letters for the student. We can ONLY make an exception under certain circumstances.
  • As a courtesy to those around you and those working, please do not use cellular telephones while picking up a package/letter.

Packages and letter mail are held for two weeks. After the two week mark is met, all items are returned to the sender. This policy is deactivated during University break times. Please be advised.

Stamped Letter Mail and Prepaid Package – Drop off

  • If you have a prepaid label, you can bring your package to any available station. We can provide an email confirmation if so desired.
  • If you have stamped letter mail, feel free to drop it off with the next available Postal Specialist at any station.

Off-Campus Student Mail Policy

If you have moved off-campus, you CANNOT continue to have your Mail/Packages sent to Liberty University. Once a student moves off campus, the previous address assigned to the student is reassigned. When a package arrives for an individual that is not in our inventory system, it goes on the list of unclaimed packages. It’s our policy to keep those unclaimed packages for two weeks. After the two week mark, the packages are returned to the sender. Once again, off-campus students will not receive email alerts as they are no longer in our system. Please contact our office if you have any questions.


Here are some frequently asked questions in the link below that may help answer some of your own questions. Feel free to contact us for any help.


Ronnie Young

Executive Director, Campus Logistics

Lisa Worley

Director, Postal Services

Rebecca Hsu

Operations Manager, Student Mail Center