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Complaint Assistance & Issue Resolution

Please select the area below that best aligns with your needs or concerns. We look forward to hearing from you and helping you find the answers you need. Official appeal and complaint policies for the University can be found here. Appeals and complaints are handled by the compliance area of each applicable department and are reviewed with appropriate individuals to reach a proper outcome.

Primary Areas

Residential Professional Advising

Contact for: Assistance with questions and concerns regarding residential student policy.

Walk-In: Demoss Hall, 1100     
Email: advising@liberty.edu
Call: (434) 592-4202

Submit a Written Complaint  |  Student Complaint Tutorial

Online Student Advocate Office

Contact for: Assistance with Academic Standing Appeals. 

Walk-in: Hancock Welcome Center
Email: luostudentadvocate@liberty.edu
Call: (800) 424-9595

Submit a Written Complaint  |  Student Complaint Tutorial

Additional Support Areas:

Registrar’s Office

School of Law

Dean of Students

Financial Aid

Student Accounts

Office of Disability Academic Support

Office of Equity and Compliance

College of Osteopathic Medicine

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Cost Per Credit Hour iVisit the Tuition and Financing page for more information.

Disclaimer: This calculator is a tool that provides a rough estimate of the total cost of tuition, and should not be relied upon to determine overall costs, as pricing may vary by program and tuition/fees are subject to change. Estimates are not final or binding, and do not include potential financial aid eligibility.

Current/Prior military or military spouse?iIncludes active duty, discharged, retired, reserves, national guard, and military spouses. Visit the Online Benefits page for eligibility requirements.
Currently an emergency response personnel?iVisit the Emergency Response Discount page for eligibility requirements.
Provide additional aid amount you may receiveiAdd all aid (scholarships, grants, etc.) you plan to receive throughout your degree for an estimated total cost.
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Disclaimer: This calculator is a tool that provides a rough estimate of the total cost of tuition, and should not be relied upon to determine overall costs, as pricing may vary by program and tuition/fees are subject to change. Estimates are not final or binding, and do not include potential financial aid eligibility.

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You have to have a lot of self-motivation and self-discipline when you are going to school online, but the amazing thing is at Liberty you do not need to do it by yourself. You really do have resources like someone who is going to school on campus.

– Janae Fleming ’15, B.S. in Education