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Complaint Assistance & Issue Resolution

Please select the department below that best aligns with your needs or concerns. We look forward to hearing from you and helping you find the answers you need. 


Primary Offices

Residential Student Advocate Office

Contact for: Assistance with Financial Aid, Housing, Account Holds and Balances, Personal Issues, or Roommate Conflicts.

Walk-In: Demoss Hall, 2312   |   Email   |   
Call: (434) 582-7200

General University Complaint

Online Student Advocate Office

Contact for: Assistance with Grade Appeals or Academic Standing Appeals. 

Walk-in: Hancock Welcome Center   |   Email   |   
Call: (855) 466-9218

General University Complaint   |   Student Complaint Tutorial


Additional Offices:

Registrar’s Office

ContactFor Help With

Walk-in: Green Hall, 1569
Email
Call: (434) 592-5100

Academic Honesty Appeals
Review of Grade Appeals

School of Law

ContactFor Help With

Walk-in: Green Hall
Email
Call:
(434) 592-5300

General Complaints
Appeal of Dismissals
Grade Appeals
Academic Honor Code
Personal Honor Code

Dean of Students

ContactFor Help With

Walk-in: Green Hall, 1830
Email
Call:
(434) 582-2320

Honor Code Appeals
Misconduct Concerns
Additional Residential Concerns

Financial Aid

ContactFor Help With
Walk-in: Green Hall, 1569
Email
Call: (888) 583-5704
SAP Appeals
Appeal for Financial Aid
Additional Financial Aid Concerns

Student Accounts

College of Disability Academic Services

ContactFor Help With
Walk-in: Demoss, CASAS Office
Residential students
Call(434) 582-2159
Online students
Email
Appeal for Accommodations
Interpreting Services
Additional Disability Concerns

College of Osteopathic Medicine

ContactFor Help With
Walk-in: Center for Medical and Health Sciences
Email
Call: (434) 592-6400
Disciplinary Action Appeals
Code of Conduct Concerns