Complaint Assistance & Issue Resolution
Please select the area below that best aligns with your needs or concerns. We look forward to hearing from you and helping you find the answers you need. Official appeal and complaint policies for the University can be found here. Appeals and complaints are handled by the compliance area of each applicable department and are reviewed with appropriate individuals to reach a proper outcome.
Primary Areas
Residential Student Advocate Office
Contact for: Assistance with Financial Aid, Housing, Account Holds and Balances, Personal Issues, or Roommate Conflicts.
Walk-In: Demoss Hall, 1100
Email: advising@liberty.edu
Call: (434) 592-4204
Online Student Advocate Office
Contact for: Assistance with Grade Appeals or Academic Standing Appeals.
Walk-in: Hancock Welcome Center
Email: luostudentadvocate@liberty.edu
Call: (800) 424-9595
Additional Support Areas:
Registrar’s Office
School of Law
Dean of Students
Financial Aid
Student Accounts
Office of Disability Academic Support
Office of Equity and Compliance
College of Osteopathic Medicine
