IT Marketplace – Recommended Computer Specifications and Policies
Please review the following information for computer and technology recommendations, warranty and repair information, and return policies. Check out the IT Marketplace contact information at the bottom of the page if you need assistance regarding orders.
The most important technology that you will need at Liberty is a computer. Liberty’s IT Marketplace offers several kinds of computers depending on what you want and need for your classes. Liberty has partnered with Dell, Lenovo, and Apple to offer students discounts on computers from all three manufacturers.
Students are also able to bring their own computers from home to use on Liberty’s campus if they are taking on-campus intensives. If you will be bringing your own computer, we recommend the following hardware specifications so that you can comfortably run multiple applications as well as take full advantage of Liberty’s network:
- Processor: Intel i-Series (i3, i5, i7) or equivalent
- Memory: 8 GB RAM
- Hard Drive: 128GB or higher
- Video: Integrated or Dedicated graphics card
- Wireless Card:
- IEEE 802.11a/b/g/n WLAN NIC
- 2.4 GHz/5GHz Dual Band
- 2×2 300 Mbps. (20/40MHz)
- Windows 8/10
- Mac OS X 10.12 or newer
- Office 365 (free for ALL students)
- 2010, 2013, or 2016 (Windows)
- 2008, 2011, or 2016 (Mac)
Liberty has also partnered with multiple software vendors to offer students great discounts on some of the software that they need for their computers. The Microsoft Office Suite (Word, PowerPoint, Outlook, Excel, Access, OneNote, etc.) is available for free for currently enrolled students. The IT Marketplace has much of the software that is required by individual classes in a variety of majors, as well.
Warranty & Repair Information
All recommended Lenovo bundles purchased through the IT Marketplace come with the option to purchase a manufacturer’s warranty (valid up to 4 years) and are eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty.
All Apple computer purchasers have the option of choosing no warranty or a 3-year manufacturer’s warranty that is eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranties.
Dell machines purchased online or in-store are eligible for Dell’s extended manufacturer’s warranty and accidental coverage.
The IT HelpDesk has also made available 2-year and 4-year warranties through Safeware for Apple and Dell devices purchased in-store or online. By partnering with Safeware, students receive accidental coverage, protection from normal wear and tear, and even theft protection on devices set up with Safeware coverage.
We are able to perform certain hardware and software repairs on Dell, Lenovo, and Apple laptops that were not purchased through Liberty’s IT Marketplace, but this service will depend on the type of warranty, damage, and other factors.
Software Installation Assistance
All customers who purchase software through the IT Marketplace can receive installation assistance by Liberty University’s IT HelpDesk for free. You can call, stop in, or visit the HelpDesk website for free IT assistance.
Online Return Policy
Please see the following return policies for complete details as GovConnection will handle returns for purchases made through their online web store. Liberty University is not responsible for the products you order through online affiliates.
The IT Marketplace has details for their online returns here.
Contacting an Online-Vendor Representative:
If you have questions about your order purchased through an affiliate vendor, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below:
Apple & Dell
In-Store Return Policy
Apple products may be returned within 14 days of purchase if in the original sealed package (unopened) and with original store receipt. (Products must be of the current version or model.)
Opened Apple products are not returnable in store. Once a device is no longer in its seal, it will not be eligible for refund or replacement.
Defective products will be handled in accordance with the manufacturer’s warranty. Products inoperable upon first use will be eligible for repair under warranty within the Apple Authorized Service Provider (AASP).
The software may be returned within 14 days of purchase if in the original sealed package (unopened) and with the original store receipt. Opened software will only be eligible to be exchanged for the same software. Downloadable software is exempt from this policy, and will not be eligible for returns or exchanges.
A restocking fee of at least 15% may apply to returns accepted outside the above guidelines. All returns are subject to approval by the IT Marketplace management staff. Depending on the specific product, other policies may apply.
Shipping laws do limit some of the items that are purchasable through the IT Marketplace. If you would like to purchase items using an international debit or credit card, or if you would like to ship the item internationally, you’ll need to contact our GovConnection Rep to place the order. You can find the information at the bottom of this page.
For more information on GovConnection’s international shipping policies please visit their international shipping policy page.
The IT Marketplace online will only ship within the United States.
If you have questions about your order, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below: