Quality Management – MGMT 645

CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 07/28/2020

Course Description

This course explores the area of quality management, and is cross-referenced with PMBOK concepts. Topical coverage includes: foundations of quality, the contemporary application of quality concepts, quality paradigms, tools for managing project quality, and quality in practice. Current best practices in quality management will also be discussed.


BUSI 680 and BUSI 681


This graduate level course expands and drills down into one of the ten knowledge areas of project management—quality management. Students need to understand how designing quality into the project management process results in deliverables that are more likely to satisfy all stakeholder requirements. The student will also learn how strong quality processes map to the project success criteria of on-time, within budget, within scope, broad organizational change adoption, and benefits realization.

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Discuss quality management and key environmental forces that have impacted the quality management is approached by the modern organization.
  2. Identify the activities required to create a quality management plan.
  3. Create a Project Schedule Plan that presents principle elements of project plan development.
  4. Analyze the impact that poor quality management has on project success.
  5. Integrate biblical principles with key quality management processes.

Course Assignment

Textbook readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.

Discussion Board Forums (3):

Discussion boards are collaborative learning experiences. Therefore, the student is required to provide a thread in response to the provided prompt for each forum. Each thread must be a minimum of 400–1000 words in length and demonstrate course-related knowledge. In addition to the thread, the student is required to reply to 2 other classmates’ threads. Each reply must be a minimum of 250–300 words in length.

Project Charter and Proposal

The student will develop a project charter outlining the business case, the goals of the project, project success criteria, high level risks, assumptions and limitations for a project. This project should be one that can be completed within 6 weeks. It can be a project at their job or in their personal lives. Quality concepts will be included from the beginning.

Project Managennent Plan

The student will build upon the project charter and proposal document produced in week 2. Using the same project presented in the charter/proposal assignment in this deliverable, the student will produce a full project management plan.

Quality Improvement Plan

Using the same project presented in the charter/proposal assignment in this deliverable, the student will create a Quality Improvement Plan (QIP). This plan will be derived from the PMP produced in week 4. The student will identify and demonstrate use of at least 3 quality tools described in the text (Rose).

Project Closeout/Lessons Learned

Using the same project presented in the charter/proposal assignment in this deliverable, the student will provide a summary of project completion.


The student will describe and explain how the Christian worldview perspective applies to the management of projects, and particularly will concentrate upon quality planning, assurance and control.