Case Management – HSER 415

CG • Section 8WK • 07/01/2018 to 12/31/2199 • Modified 09/05/2023

Course Description

The purpose of this course is to prepare students for work in human services serving a variety of population groups. The focus is on developing practical skills, communication and intervention techniques, training students in the case management process from intake and assessment to referrals and termination. Students will examine the dynamics of clients, agency, and the self as the representative and provider of services. The course will help students understand the complex aspects of human services practice when interacting with diverse clients. The student will be challenged to identify their own beliefs about the role of helping others in a professional context, to develop an approach that reflects ethical standards of the profession and an integration with biblical thought.

For information regarding prerequisites for this course, please refer to the Academic Course Catalog.

Rationale

This course follows the HSER 201 class, which provides students with a broad overview of the field of human services and its historical context, and HSER 305 which addresses ethics in professional helping. HSER 301 will emphasize practice-relevant issues that will prepare students with knowledge and skills for the major’s required internship.

Course Assignment

Textbook readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in the Course Overview.

Discussions are collaborative learning experiences. Therefore, the student is required to create a thread in response to the provided prompt for each discussion. For each post, the student must respond to the discussion and reply prompts accordingly.

The student will conduct an active listening exercise with a colleague, friend or family member and write a 1-1.5 page summary of the interview, reflection, and feedback.

The student will complete the following as part of this assignment:

  • Service Plan through preliminary Assessment.
  • Recorded video of practice session with student in role as helping professional.
  • Case analysis, self-reflection paper based on video.
  • Peer feedback and critique via the related discussion.

Case Analysis Assignments allow the student to reflect on his/her performance during the Skills Demonstration Assignments. To complete these assignments, the student will fill out the templates provided in the course.

The student will complete the following as part of this assignment:

  • Service plan through goals and action steps.
  • Recorded video of practice session with student in role of helping professional.
  • Case analysis, self-reflection paper based on video.
  • Peer feedback and critique via the related discussion.

Each quiz will cover the Learn material for the assigned module. Each quiz will be open-book/open-notes, contain 20 multiple-choice and true/false questions and have a 40 minute time limit.

Quizzes in MindTap Videos (26)

The student will complete Quizzes in the MindTap platform based on the Learn material in each assigned module: week.

This quiz will cover the Learn material for the assigned module. This quiz will contain 4 true/false questions and have no time limit.

This quiz will cover the Learn material for the assigned module. This quiz will be open-book/open-notes, contain 60 multiple-choice and true/false questions, and have a 2 hour time limit.