This course provides graduate-level instruction regarding the concepts and analytic methods that are useful in understanding the management of a firm's operations. Special emphasis will be placed on familiarizing the student with the problems and issues confronting operations managers, and providing the student with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations. Because the course deals with the management of "processes," it applies to both for-profit and non-profit organizations, to both service and manufacturing organizations, and to virtually any functional area or industry.
For information regarding prerequisites for this course, please refer to the Academic Course Catalog.
Operations Management is decision-making involving the design, planning, and control of the many factors that affect operations. Operations managers apply ideas and knowledge to enhance product quality, improve customer service, increase productivity, manage supply chains, reduce costs, and improve flexibility to meet rapidly changing customer needs. As business has become more competitive, the role of operations in firms has generally been elevated and now occupies an important strategic role in most firms.
Measurable Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Differentiate the relationships between operations management, strategy, and systems of transformation in process planning and design.
- Discuss the controlling process and Six Sigma concepts.
- Evaluate lean management and project management.
- Critique successful supply chain management practices.
- Compare and contrast capacity and location planning, scheduling management, and inventory management.
- Integrate a biblical worldview within the context of operations management.
Textbook readings and lecture presentations
Course Requirements Checklist
After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in the Course Overview.
Discussions are collaborative learning experiences. Therefore, the student is required to create the following in response to the provided prompt for each discussion. All parts of the Discussions must be written in current APA format.
Key topics are addressed within each chapter. The student will select a key topic to research and discuss. The student will post the topic he or she wishes to reserve in the subject line of the thread. The student may choose the same topic as a peer, but the topics must be addressed from different vantage points (perspectives). Each thread must be at least 700 words and demonstrate course-related knowledge. Assertions must be supported with at least 5 scholarly resources.
In addition to the thread, the student is required to reply to at least 2 other classmates’ threads. Each reply must be at least 200 words and include at least 2 scholarly resources
Integrative Learning Project Assignment
The Integrative Learning Project will consist of 4 parts. Each student will research and submit an organizational setting paper, annotated bibliography, outline, and final document. All parts of the project must be written in current APA format.
Organizational Setting Assignment
In at least 2 pages, the student will describe the mission of the organization, the customers, what value the individual adds to the organization, and what role Christianity plays in the organization.
Annotated Bibliography Assignment
The student will create an annotated bibliography with at least 15 scholarly sources.
The student will create a well-developed outline including all paper headings and subheadings. The outline must include at least 3 headings with at least 2 subheadings each.
ILP Introduction Assignment
The student will create a introduction that is no more than 1/2 page in length and includes components suggested in section 3.4 of the APA Publications Manual, 7th ed.
The student will submit a final version of the Integrative Learning Project. It must be at least 16 pages and incorporate at least 15 sources.
Each quiz will cover the Reading & Study material for the modules in which it is assigned. Each quiz will be open-book/open-notes, contain 25 multiple-choice and true/false questions, and have a 30-minute time limit.