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Student Refunds

Refunds

When Will I Receive My Student Refund?

All student refunds will be processed after the semester begins within the Federal Standard Guidelines from the time the credit appears on the students account ("credit appears" refers to financial aid disbursement - visit the Financial Aid Office homepage under the Aid Disbursements link for more information).  The refunds department will typically refund any eligible credit resulting from Title IV aid to Higher One on the 25th day after the start of a student's sixth credit hour (third credit hour for Doctoral students), which is four days after the date of disbursement.  However, Federal Standard guidelines allow Liberty University to release the eligible funds to students no later than 14 days from the date of disbursement.  Student Accounts will not release a refund if the student authorizes Liberty University to hold a credit balance through Financial Check-In (see below section).


Refund Process

Qualified students can receive a refund from their student account when a credit balance is present.  End of Academic Year Policy:  At the end of each academic year, all Title IV (Federal Grants or Federal Loans) credit balances must be refunded.

The student must register a refund preference with their Higher One card according to instructions provided with the Higher One card.  You can choose one of the following three options:

  • OneAccount (1-3 Business Days) - Liberty University releases and transfers the refund to Higher One.  It may take one to three business days for the funds to be accessible by the student through the Higher One card.
  • Deposit to another account (2-3 Business Days) - Have funds transferred via electronic funds into a designated personal checking account.
  • Paper check (5-7 Business Days) - Receive funds as a paper check.  Higher One will mail a check to your address on file.

Have you updated your Higher One Refund Preference, yet?  Log-in and update it now!

Higher One Refund Management General Web Announcement:

We are pleased to announce that we have recently conducted a thorough vendor evaluation process to ensure all Liberty University students, faculty, and staff are afforded the best possible service for managing their student account refunds.  In this process, Liberty University vetted each vendor’s services, fees, regulatory compliance, and convenience for our student population.  As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.  There are many exciting changes coming that will assist with better access and affordability. We will continue to update and inform you of these exciting changes throughout the coming months. 

                             Higher One Update Announcement:  New Higher One Features

As stated in an earlier announcement, Liberty University went through a vetting process to ensure all Liberty University students are afforded the best possible service for managing their refunds.  In this process, Liberty University vetted each participant's services, fees, regulatory compliance, and convenience for our student population.  As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.

As promised, we wanted to relay further details of the changes that Higher One, Inc. has made to the refund program at Liberty University.  Here are some notable changes that will take place as of Fall 2015.

More Refund Choices

All students will be able to choose from three ways to receive Liberty Refunds:

  1. Deposit to an OneAccount, an optional checking account serviced by Higher One, Inc.
  2. Deposit to another account
  3. Paper check

Personal Code

  1. New students will be able to make their refund selection using a Personal Code instead of entering a card number to get started.
  2. The Personal Code will be mailed to new students in a green envelope from Higher One.

OneAccount Enhancements

  1. For Liberty students who choose to use the OneAccount, many positive enhancements will be available.
  2. Look for more details on these changes in an email from Higher One in the coming weeks.

We welcome any feedback that you may wish to provide or any questions that you may have.  We trust that you will be pleased with the many changes that Higher One, Inc. has made to their refund process.


Am I Eligible to Receive a Refund?

Financial Check-In provides students with two credit-management options through the Credit Balance Options page of Financial Check-In.

  • By Selecting "Hold my credit" you authorize Liberty University to hold a Title IV credit balance for a future term.

  • By Selecting "Refund my credit" you authorize Liberty University to release a Title IV refund to the student (in all cases except Parent Plus loan refunds).

Note - All Title IV (Federal Grants or Federal Loans) credit balances must be refunded at the end of each academic year.

Any questions concerning refund eligibility should be directed to studentrefunds@liberty.edu


Refund Recipients

Parent PLUS Loans: The parent receives the refund unless the 2013-2014 Federal Direct Parent/Grad PLUS Loan Change Request Form is submitted to Financial Aid office stating that the parent permits the student to receive the refund).  It can be found at www.liberty.edu/faforms as well.

All Other Loans:  The student receives the refund via his or her Higher One preference.

Other Refunds:  The student submits the refund request to the Student Accounts Office via studentrefunds@liberty.edu for Resident students and luorefunds@liberty.edu for Liberty University Online students.

NOTE:  Refund from credit or debit card payments will be refunded back to the original payment card when the refund request is made by email studentrefunds@liberty.edu.