Staples Advantage Information
How to Request Access to Staples Advantage
Email Procurement with the information below:
- Employee Name
- Building & Room Number
- Phone Number
Once the username is set up, the new user will receive an email from Staples Advantage with his/her login information.
Once the login information is received, orders can be placed at https://order.staplesadvantage.com/.
Keep in mind that you will need to be a P-Card holder in order to have a Staples Advantage account. If you are not, please reference the P-Card Website for the application process.
- Go to https://order.staplesadvantage.com/, enter your password, and select login. On the next screen, select OK.
- Either search for a product in the search bar or enter the item number into the Quick Order box.
- Once the item is selected, specify the quantity.
- To complete the order, select the Checkout button on the top right of the screen.
- This brings you to a summary of your order. You may enter additional information to be seen on the packing slip in the Packing Slip Note field.
- Once you are satisfied with the summary, select Next to continue.
- To assign the index code, click the drop arrow and select your department's index code.
- To charge all items to the same department, select the Apply to all option and then continue.
- Double check the shipment information and fill in any missing information.
- Select submit order and your order confirmation will appear on the next page.
If you find a product on Staples Advantage, but it is less expensive on Staples.com, you may call and receive a price match. The item number on Staples Advantage must be the SAME item number on Staples.com. Ordering outside of this process on Staples.com is prohibited. Anything ordered outside of Staples Advantage will need conditional approval from the P-Card office . Please see instructions below:
- Call Staples Advantage at 1-877-826-7755
- Press 1 to place an order
- LU’s Customer ID # is 1026017DC
- Let them know it is for a price match
- Mailing Address is 1971 University Blvd Lynchburg, VA 24515, (make sure to include your building and room #)
- Give them the item # from Staples Advantage and the price you found on Staples.com that is less expensive
- Keep in mind that your P-Card is not charged until the item is shipped.
- Make sure to ask them for a receipt, since this is needed when you are reconciling the charge in Infor.
All users should be set up with access to obtain an eReceipt from Staples Advantage. If you do not receive an eReceipt please contact Staples Advantage Customer Service at 1-877-826-7755 or firstname.lastname@example.org. You will need to have your order # ready when contacting Staples Advantage.
Certain items may be returned to Staples Advantage within 90 days.
- Select My Orders
- Select Returns beside the correct order number
- Locate the desired item to return
- Enter the number of items to return
- Select Return Reason
- Select Submit
- Select Print
- Follow instructions on paper
- Verify and select OK
- All orders for office supplies must be $35 or more.
- No single item may be ordered online that is $2,500 or more. ($2,499.99 is the cut off)
- All Furniture is to be ordered through the requisition process.
- LU Printing Services should be the first place for ink cartridges, toners, and all reams of paper.
- IT items should be ordered through IT Marketplace/GovConnection or through the requisition process.
- Orders must be submitted by 3 pm to ensure next-business day delivery.
Please remember that the P-Card Policy has not changed in regards to conditional approval for office supplies, computers, equipment, software and furniture.