Current Student Resources

Submit Appeal

1. Use this form to appeal a grade of FN in a K-12 or a Dual Enrollment class, including a grade of FN for inactivity.
2. You must log in as the student to submit this form.

Request Transcripts

• Use this form to request electronic or mailed LUOA and Dual Enrollment transcripts for your LUOA student.
• Remember to log in as the parent/Affiliate administrator.
• When prompted for request type, please select:
  • Standard for Dual Enrollment Transcripts
  • Online Academy for traditional K-12 Transcripts
• There is no cost for requesting LUOA transcripts except for expedited mailed copies.

Request Course Extension

1. Use this form to request a one-month extension in a course.
2. The first 30-day extension for every course has no cost, but subsequent extensions will incur a $50 fee per course if approved
3. You must log in as the parent/affiliate POC to submit this form, not as the student.

Note: Extensions will be approved based on the student’s progress in the course at the time of the request at the discretion of LUOA Academics.

Note: Quarter courses and Dual Enrollment courses do not qualify for extensions.

Request Recommendation Letter

1. Use this form to request a recommendation letter for your LUOA student.
2. Requests will be completed within 3-5 business days.

Non-Institutional Credit Pre-approval Request

1. Use this form to request pre-approval for a course you wish to take and transfer into LUOA for credit.
2. You must log in as parent observer account to submit this form.

Non-Institutional Credit Final Approval Request

1. Use this form to request approval to transfer credits received for a course in a previous institution into LUOA.
2. You must log in as parent observer account to submit this form.

Request Exemption

1. Use this form to request approval to be exempt from a course or grade at LUOA and move on to the next course or grade.
2. You must log in as the parent or Affiliate POC to submit this form.

Request Credit Appeal

1. Use this form to request approval to transfer credits received for a course in a previous institution into LUOA.
2. You must log in as the parent/affiliate POC to submit this form.

General Policy for Online Academy Student Complaint

Complaints not specifically addressed by policies in any portion of the above student support areas should be directed to the Liberty Online Academy Student Advocate Office by following the complaint procedure below and completing the Student Complaint Form. The Student Advocate Office will assess the complaint, identify the appropriate person(s) to assist the student, and facilitate contact with the student and appropriate office(s) to ensure resolution of the complaint. It is important to note that this policy is ONLY for complaints not addressed by other stated policies. Additionally, the Student Advocate Office may be contacted in cases where a student is uncertain on how to proceed with a complaint, or if a complaint remains unresolved after a reasonable amount of time. 

1. Students may submit a formal complaint about an issue occurring during their current or previous term of enrollment.
2. Only complaints submitted via the online complaint form will be considered official complaints. Complaints submitted via other forums will not be reviewed.
   1. You must log in as the student to submit this form.
3. Student Advocate reviews the complaint and accompanying documentation.
4. Student Advocate, if necessary, assigns the complaint to another university office, (Student Accounts, Academics, etc.) for research/decision-making.
5. Complaint decision is rendered based on research findings.
6. The decision-making party will rule on the complaint and update the online complaint form.
7. The student is notified via email of the decision.
8. If the student is not satisfied with the outcome of their initial complaint, they may appeal within 5 business days of the rendered decision by providing additional support/documentation for review.
9. A second review of the complaint will be completed by a higher authority whose decision will be final.