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At Liberty, we aim to ensure every employee has the guidance and support needed to work confidently. This page provides you with the resources that make it easy to get help when you need it, whether you’re troubleshooting an issue, setting up internet access on-campus, learning how to use VPN, or reaching out to the IT HelpDesk.
Explore the support options below to find clear instructions, helpful training, and reliable assistance.
Please note that some tools are approved and supported as enterprise technologies, while others may require additional or department‑specific licensing. Please contact your department’s BRM for details and to begin a request.
IT HelpDesk
The IT HelpDesk provides you with technical support both on campus and remotely. From hardware and software troubleshooting to assistance with mobile devices, printers, and university systems, the IT HelpDesk serves as your central point of contact for technology support.
Key Benefits
- Support for hardware, software, and mobile devices
- Assistance offered in person, by phone, or through online chat
- Access to HelpDesk DIY articles and resources
Employee Center
The Employee Center provides you with a centralized location to access technology resources, submit support tickets, and find answers to common IT questions. From checking the status of your existing tickets to browsing the HelpDesk DIY knowledge base, Employee Center helps you quickly resolve your technology needs.
Key Benefits
- Access centralized IT resources and support tools
- Submit new IT support tickets any time
- Check ticket status and review past requests
- Review HelpDesk DIY articles for quick self‑service solutions
Eduroam
eduroam is Liberty’s secure, worldwide wireless network that offers a convenient way to connect to the internet regardless of your location. Whether you’re on campus or visiting another participating institution anywhere in the world, eduroam ensures you have uninterrupted access to the online resources you need.
Key Benefits
- Roam seamlessly at any eduroam‑enabled location
- Access consistent, high‑performance campus Wi‑Fi
- Reconnect automatically without re‑entering login details
VPN Access
VPN access allows you to securely connect to Liberty University’s network while working off‑campus. Using VPN ensures access to network-reliant systems such as WordPress and other internal tools just as if you were on campus.
Key Benefits
- Secure remote access to Liberty’s internal systems
- Supports university services that require on‑campus network connectivity
- Available for Windows, macOS, and mobile devices
Password Recovery
Password Recovery allows you to quickly reset your password, unlock your account, or update your credentials securely. Whether you’ve forgotten your password or are required to update it, the Password Recovery tool provides a simple, guided process to keep your account accessible and protected.
Key Benefits
- Easily reset or change your Liberty password
- Receive secure, step‑by‑step guidance through the recovery process
- Access the service any time for quick and convenient support
Network Printing
Network printing allows you to conveniently print from your university‑managed device to printers across campus. By using your Liberty credentials, you can easily access shared printers in academic and administrative spaces and release your documents when you’re ready.
Key Benefits
- Access campus‑wide printers using Liberty credentials
- Print conveniently from university‑managed Windows and macOS devices
- Receive reliable support for high‑volume and departmental printing needs
Lifecycle Management (LCM)
The Lifecycle Management (LCM) program gives you the opportunity to replace your Liberty‑issued device with an updated model when it becomes eligible. When your device reaches its replacement window, you will be notified of your available upgrade options and next steps.
Key Benefits
- Replace eligible Liberty‑issued devices on a regular cycle
- Access updated hardware for optimal performance
- Receive support throughout the replacement and setup process
IT Training
IT Training provides you with hands‑on instruction for the technology, tools, and services used across Liberty University. You can attend training in person, join virtually through Microsoft Teams, or access on‑demand online courses, making it easy for you to stay up to date with the systems you use every day.
Key Benefits
- Access instructor‑led training available in person or virtually
- Take on‑demand courses for flexible, self‑paced learning
- Learn key Liberty technologies, systems, and tools
- Build confidence and improve technical skills through training