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Effective communication is essential to supporting Liberty’s mission and strengthening teamwork across the university. This page provides access to tools designed to help you share updates, collaborate on projects, and stay connected no matter where you’re working from.
Explore the options below to find reliable tools that support effective communication.
Please note that some tools are approved and supported as enterprise technologies, while others may require additional or department‑specific licensing. Please contact your department’s BRM for details and to begin a request.
Microsoft Outlook
Outlook is Liberty’s primary platform for email, calendaring, and day‑to‑day communication. Whether you’re coordinating meetings, managing your inbox, or staying connected with colleagues, Outlook provides a reliable and integrated workspace that helps you stay organized and communicate effectively across the university. With seamless connections to Teams, SharePoint, and other Microsoft 365 applications, Outlook keeps your workflow moving smoothly.
Key Benefits
- Manage email efficiently with organizational tools like categories, rules, and streamlined inbox
- Coordinate your schedule using shared calendars, meeting invites, and availability insights
- Connect with colleagues through integrated features such as Teams chat and meeting links
- Stay productive across devices with consistent access on desktop, web, and mobile apps
Microsoft Teams
Microsoft Teams is a cloud-based collaboration platform that serves as the central hub for workplace communication within the Microsoft 365 suite. It integrates persistent chat, video conferencing, and file storage into a single interface, allowing teams to work together in real-time regardless of their physical location
Key Benefits
- Chat and collaborate in real time through individual messages, group chats, and dedicated team channels
- Meet and connect using high‑quality video calls, screen sharing, and built‑in meeting tools
- Work together on documents with integrated access to Word, Excel, PowerPoint, and SharePoint
MessageGears
MessageGears is a platform for sending large‑scale, targeted email communications. Designed for high‑volume messaging, MessageGears enables departments to deliver personalized updates, announcements, and campaigns to specific audiences with accuracy and consistency. Its integration with university data sources helps ensure messages reach the right recipients at the right time.
Key Benefits
- Deliver high‑volume messages reliably to large or segmented audiences across the university
- Target communications using audience lists and data‑driven personalization
- Maintain brand consistency with centralized templates and approved formatting
- Track performance through analytics that monitor delivery, open rates, and engagement
Marketing Portal
The Marketing Portal is Liberty’s system for submitting creative and communications requests to the Marketing Department. It supports departmental needs, including announcements, event promotion, and targeted outreach, while ensuring all communications meet Liberty’s branding and quality standards. The portal also includes Select Generator (SelGen), a built‑in tool that uses pre‑approved templates tied directly to Liberty’s Banner database. This makes audience selection faster and more consistent and eliminates the need to recreate complex criteria for each campaign.
Key Benefits
- Centralized submission for marketing and communication requests
- Consistent branding and professional review
- Fast, accurate audience selection using SelGen templates
Cisco Phones
Cisco phones allow faculty and staff to stay connected with coworkers, students, and external contacts through reliable, high‑quality voice and video communication. These devices integrate seamlessly with Cisco’s collaboration platforms, offering secure calling, voicemail, call forwarding, and customizable settings that help you manage communication efficiently throughout the workday.
Key Benefits
- Stay connected with high‑quality, dependable voice and video
- Customize your communication with voicemail, call forwarding, and personalized settings
- Integrate effortlessly with Cisco tools for unified calling, messaging, and meetings
Contact Center Platform
The Contact Center Platform equips staff with the tools to document every interaction with prospective students, current students, and customers, so conversations are captured, searchable, and actionable. Track the journey end‑to‑end, analyze trends, and predict key metrics to improve responsiveness and outcomes across your contact center.
Key Benefits
- Track cross‑channel journeys to deliver more contextual and personalized support
- Predict operational performance with analytics that identify trends before they affect service
- Capture detailed interaction histories to support continuity across teams and touchpoints
Phishing Alerts
Phishing is when another party attempts to trick you into revealing sensitive, personal, or financial information. Liberty’s phishing alerts and security tools help protect employees by flagging suspicious messages and providing guidance on how to respond safely.
Key Benefits
- Stay informed by recognizing common phishing signs, such as urgent requests or unfamiliar senders
- Report quickly using the “Report Phishing” button in Outlook
- Protect your data by avoiding suspicious links and preventing credential theft
LU Signature Maker
LU Signature Maker provides faculty and staff with a standardized email signature to use in all university related communication. Sign off all emails with an official signature including your name and position with the LU Signature Maker.
Key Benefits
- Ensure consistency across all university email communication with approved formatting and branding
- Create professional signatures that include your name, title, department, and contact details
- Save time with an easy‑to‑use tool that builds your signature automatically