ServiceNow is designed for service delivery and is aligned with the ITIL framework. It is used for technology service management such as:

  • Permission Request and Assignment
  • Knowledge Documentation
  • System Set-Up
  • Incident Resolution
  • Task Tracking
  • Reporting

Who has access to ServiceNow?

There are two categories of users: Licensed Users and End-Users. Licensed Users have access to be assigned and manage tasks in ServiceNow. End-Users can submit requests or report an issue.

Users outside of Information Services are granted permissions to ServiceNow by request and use the tool in conjunction with the business service they provide the University.

Licensed Users
Have you previously attended a training with IS? Join our Canvas course for additional information.

All End-Users
Request support for a technical or business service.

Want a License?
Interested in using ServiceNow for your department?

Helpful Articles for End-Users

KB0016112 – How do I obtain a ServiceNow License?

KB0012542 – How to Check the Status of a Ticket

KB0017461 – How to submit a Permissions Checklist (New Hire, Transfer, Termination)

KB0012007 – How do I navigate HelpDesk DIY?

KB0017231 – ServiceNow Permissions

KB0012531 – How do I submit a ticket request?

Have additional questions? Check out the resources below.

Need Support?

If you have any questions or concerns about ServiceNow, you can reach out to our team at or submit a ticket through the Service Portal.