ServiceNow is designed for service delivery and is aligned with the ITIL framework. It is used for technology service management such as:
- Permission Request and Assignment
- Knowledge Documentation
- System Set-Up
- Incident Resolution
- Task Tracking
Who has access to ServiceNow?
There are two categories of users: Licensed Users and End-Users. Licensed Users have access to be assigned and manage tasks in ServiceNow. End-Users can submit requests or report an issue.
Users outside of Information Services are granted permissions to ServiceNow by request and use the tool in conjunction with the business service they provide the University.
Have you previously attended a training with IS? Join our Canvas course for additional information.
Request support for a technical or business service.
Want a License?
Interested in using ServiceNow for your department?
Helpful Articles for End-Users
Have additional questions? Check out the resources below.