Student Refunds


Higher One Acquisition Announcement

Higher One, Liberty University’s refund management provider, has been acquired by BankMobile Technologies. The website has been updated to reflect this change so users should be redirected if using a bookmarked website; the new website is There is no action needed from current OneAccount holders and this transition should not affect usability or account features. Current account holders will continue to use their Higher One card until it expires and your account features will remain the same. Students who received a Higher One welcome packet and personal code in the mail will still be able to use their code to set up their refund preference at There is no impact for students who have selected ACH direct deposit or paper check as their refund preference.


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  • Mobile App check deposit, Passport Rewards Program, and money management tools for account holders.  

Refund Process

Qualified students may be able to receive a refund from their student account when a credit balance is present.  Liberty University’s refund management provider, BankMobile, gives students the ability to choose how they receive their Title IV aid refunds released by the University.  Students should select a refund preference with BankMobile through instructions provided in their welcome packet.

Students can choose one of the following refund options:

  1. Deposit to another account (2-3 business days)
  2. Deposit to a BankMobile Vibe Account (1-3 business days)
  3. Paper check (5-7 business days)

Have you selected your refund preference, yet?  If you have received your welcome packet, get started now!  If you should need assistance, please contact ID & Campus Services at (434) 582-7771.

When Will I Receive My Student Refund?

All student refunds will be processed after the semester begins within the Federal Standard Guidelines from the time the credit appears on the students account ("credit appears" refers to financial aid disbursement - visit the Financial Aid Office homepage under the Aid Disbursements link for more information).  The refunds department will typically refund any eligible credit resulting from Title IV aid to BankMobile on the 25th day after the start of a student's sixth credit hour (third credit hour for Doctoral students), which is four days after the date of disbursement.  However, Federal Standard guidelines allow Liberty University to release the eligible funds to students no later than 14 days from the date of disbursement.  Student Accounts will not release a refund if the student authorizes Liberty University to hold a credit balance through Financial Check-In.

Am I Eligible to Receive a Refund?

Financial Check-In provides students with two credit-management options through the Credit Balance Options page of Financial Check-In.

  • By Selecting "Hold my credit" you authorize Liberty University to hold a Title IV credit balance for a future term.

  • By Selecting "Refund my credit" you authorize Liberty University to release a Title IV refund to the student (in all cases except Parent Plus loan refunds).

Note - All Title IV (Federal Grants or Federal Loans) credit balances must be refunded at the end of each academic year.

Any questions concerning refund eligibility should be directed to

Refund Recipients

Parent PLUS Loans: The parent receives the refund unless a Federal Direct Parent/Grad PLUS Loan Change Form is submitted to the Financial Aid Office stating that the parent permits the student to receive the refund.  This form can be found at

All Other Loans:  The student receives the refund via his or her BankMobile refund preference.

Other Refunds:  The student submits the refund request to the Student Accounts Office via for Resident students and for Liberty University Online students.

NOTE:  Refunds from credit or debit card payments will be refunded back to the original payment card when the refund request is made by email