As the 2016 school year got underway, multiple teams from IT set up shop in the Jerry Falwell Library for the annual IT Blitz. Between August 24th and September 2nd, students, faculty, and staff were able to have their questions about connectivity, printers, software, hardware, or their LU account answered by members of Campus Support (CS) or Communications (COMS).
During the event, CS successfully handled over 2,200 requests from walk-in traffic as well as requests submitted through the Help Desk Portal. The top requests students brought to the Blitz included network setup/connectivity, software installations (including Office 365 and the Adobe Creative Cloud), and support for printers or mobile devices.
Students, faculty, or staff with questions about hardware, software, or applications should contact the IT Help Desk. Many questions have already been answered by CS via Help Desk DIY. There, hundreds of articles written by subject matter experts direct the reader through basic troubleshooting steps.
Sep 7, 2016 | Read More >