Creation of your email account may take up to six hours. When you log into your email for the first time, you will be asked to provide More Information that will be used to setup Multi-Factor Authentication (MFA) on your account. The Microsoft Authenticator app or a phone number can be used for this purpose. More information regarding this setup process can be found in our HelpDesk DIY article.
You will also be prompted add a phone number or non-Liberty email address to your account. If you reset your password in the future using Self Service Password Recovery (SSPR), a verification code will be sent to the phone or email address you provide. For more information and instructions about this process, visit our HelpDesk DIY article.
For more information and instructions about this process, known as Automated Password Reset, visit our HelpDesk DIY article.
If you need assistance with MFA or SSPR setup, contact the Liberty University IT HelpDesk at (866) 447-2869 during normal business hours
What will I need to claim an Account?
Please note that when claiming or maintaining your account, you will be asked for personal information (such as your LUID) to identify yourself. All information MUST match the information on our records system. If you are unsure if your current information matches what we have on record, please contact one of the following, based on your current status:
To claim your account, you will need your Student ID number (LUID). If you have not received this yet, then please call (800) 543-5317 for Resident Admissions or (800) 424-9595 for Online Admissions for further assistance.
You must present a photo ID and your student ID number (LUID) at the Registrar’s office to request a change of information.
Liberty University Online Students:
Online students, please call (800) 424-9595 for assistance.
Please present a photo ID at the Human Resources office to verify/change personal information such as current address or date of birth. If you are a remote employee, you can contact HR via email/phone on the HR Website.
Alumni or Returning Students
To regain access to your LU account, you will need to re-claim your account using your Student ID number (LUID). If you do not remember your LUID, then please call (800) 543-5317 for Resident Admissions or (800) 424-9595 for Online Admissions for further assistance.
Once created, you can use your Liberty username and password to access many different resources.
Check your Liberty email using the Outlook desktop application or webmail.
Access personal info, grades, register for classes, etc.
Web Apps for Faculty/Staff
Access resources such as the management system, WordPress, etc.
Pharos Print Details
Check your Pharos print history and charges.
Set Your Back-Up Information for Your Account
Have you ever been locked out of an account and needed to reset your password? This can be a pain. When you claim your account, you will be prompted to set up an alternate email and/or phone address. Please provide one or both forms of authentication so that you can easily reset your password if you’re ever locked out.