Check Point

To better protect the Liberty University community from evolving email threats, Liberty has implemented Check Point Email Security. This enhanced security solution works quietly in the background to protect your LU email from phishing, unsafe links, and malicious attachments — without changing how you use email. Below you’ll find detailed information and answers to frequently asked questions.

What This Means for You:

You do not need to install anything or change how you use your LU email. Check Point works automatically in the background to help protect you from:  

• Phishing and scam emails 
• Harmful or unsafe attachments 

How Email Protection Works: 

Check Point continuously reviews emails sent to and from @liberty.edu addresses, including: 

• Incoming external email 
• Internal university email 
• Outgoing university email 

If an email is identified as unsafe, the system may: 

• Remove the message from your inbox 
• Disable harmful links 
• Block unsafe attachments 
• Move the spam email to the Junk folder  

You may notice that the occasional email has disappeared from your inbox. This is normal and indicates that the system has detected a risk and removed it for your protection, even if you previously received or opened it.

The Quarantine Digest Email:

If Check Point takes action on an email in your mailbox, you will receive a Quarantine Digest at 8 a.m. EST summarizing what was detected and handled. In most cases, you will not need to take any action in response to this email.

If You Believe a Safe Email Was Quarantined: 

If you believe a legitimate email was quarantined in error, click on Request to Release (see above picture). If that button is missing or you have any issues, please contact the IT HelpDesk. 

Email Best Practices:

Your existing email habits already play an important role in keeping our organization secure. Check Point adds an extra layer of protection — be sure to remember these best practices as you go about your day:

• Be cautious with unexpected messages
• Do not click on unfamiliar links or open unexpected attachments
• Follow university guidelines when reporting suspicious emails

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Check Point Security Solution– FAQ

Why does the university use Check Point Security for Email Protection?

The university uses email security to protect students, faculty, and staff from: 

• Phishing and scam emails  
• Harmful attachments 

This helps keep university accounts, data, and personal information safe. 

Do I need to install anything or change how I use LU email? 

No. The system works automatically in the background.

What types of emails are checked? 

Only @liberty.edu email is monitored, including: 

• Inbound emails sent to a @liberty.edu address 
• Internal emails sent to another @liberty.edu address 
• Outbound emails sent from a @liberty.edu address 

The system looks for suspicious links, unsafe attachments, and scam messages. 

Why did an email disappear from my inbox?

An email may be removed because it was later identified as unsafe. 

This can happen: 

• Even after you received or opened the email 
• If a link became dangerous after delivery 
• If the message was part of a known scam

Did I do something wrong if an email was removed? 

No, the system automatically removes unsafe emails to protect you and others.

What should I do if I think a safe email was removed? 

If you believe an email was removed by mistake: 

• From the Quarantine Digest Email, click ‘Request Release’
• If the Quarantine Digest email is missing, contact the IT HelpDesk

What is the Quarantine Digest Email?

The Quarantine Digest is a summary email sent to all users that had an email(s) quarantined by Check Point in last 24 hours.

It shows: 

• The Sender address, Subject, and Date (GMT-4) of the quarantined email(s)
• How many of your emails were quarantined over the last 24 hours
• Option to ‘Request Release” of the email that was quarantined.

Most end users do not need to take action. 

When is the Quarantine Digest Email sent?

If Check Point takes action on an email in your mailbox, you will receive a Quarantine Digest at 8 a.m. EST summarizing what email(s) were sent to quarantine. In most cases, you will not need to take any action in response to this email.

What should I do if I receive a suspicious email? 

If you receive a suspicious email you, report it within Outlook using the steps below:

1. Click the ‘Report Message’ button in Outlook.
2. From the drop-down menu, select if the email is Phishing or Junk.
3. That’s it! We’ll handle everything from there. Thanks for doing your part in keeping everybody safe!