IT HelpDesk

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Got a question for us and want to find the answer on your own? We’ve got you covered with over 12 knowledge bases and over 1,000 DIY articles. Here, you’ll get insight into some of the most frequently encountered issues.

Just click the link and type your question in the field provided, and you’re one step closer to your solution. Need extra help? See other support options below.

Contact Us

Chat

Mon – Fri: 8:30 a.m. – 8:50 p.m. (EST)

Call

Mon – Fri: 8 a.m. – 9 p.m. (EST)
Sat: 10 a.m. – 6 p.m. (EST)
Sun: 1 p.m. – 9 p.m. (EST)

On-Campus Support

Mon – Fri: 8 a.m. – 5 p.m.
*Closed Wednesdays for Convocation: 10:30 a.m. – 11:45 a.m.

Holiday Season Office Hours

  • Closed:
    • HelpDesk Remote Support (Phone/Chat) and Campus Support will be closed December 24th – 31st and January 1st, 2026.
    • HelpDesk LUCOM will be closed December 22nd – 31st and January 1st, 2026.
  • Normal hours will resume on January 2nd, 2026.

Faculty & Staff

Business Relationship Manager

Contact your Business Relationship Manager (BRM) to seek advice, request a project, report a problem, and more for your business or academic unit.