OUTAGE ALERT

Mac OSX VPN

The IT HelpDesk is aware of an issue with VPN, where after the latest Cisco AnyConnect update is installed Mac OSX users may not be able to access VPN resources such as TimeSaver, Molly Drives, CRM, Banner, etc. Windows machines do not seem to be affected.

UPDATE: If you are currently affected and unable to utilize VPN, please contact the IT HelpDesk at (866) 447-2869 or through chat at Liberty.edu/HDChat for assistance in resolving this issue.

View Official Announcement


Wireless Network Connection Issues (4/6)

The IT HelpDesk is aware that some users are unable to connect to the on-campus Liberty-Secure wireless network due to an expired or invalid certificate.

UPDATE: To resolve this issue, students on-campus will need to re-perform wireless onboarding, which will resolve this issue.  Please view this guide to perform wireless onboardingor call the IT HelpDesk at (866) 447-2869. Staff on-campus will need to either call the IT HelpDesk or schedule an appointment to resolve this issue.

IT HelpDesk Remote Support: (866) 447-2869 or (434) 592-7800

Schedule an Appointment: Liberty.edu/HelpDesk

View Official Announcement

Remote Support

Hours

Monday - Friday: 7am - 12am
Saturday: 10am - 6pm
Sunday: 1pm - 12am

On-Campus Support

DeMoss Hall Hours:
Monday - Friday: 8am - 5pm


Green Hall Hours:
Monday - Friday: 8am - 5pm

Live Chat

Hours

Monday - Friday: 8:30am - 11:30pm

STUDENTS

In order to meet the health and safety guidelines, Computer support will be offered virtually through Chat and Phone Support. If we cannot resolve your request remotely, we will schedule an appointment for you to come into one of our Walk-In Support offices on campus.

FACULTY & STAFF

Walk-In Support will be available by appointment only. Faculty and Staff who need to visit the office in person will need to request an appointment ahead of time. Please use the links below to schedule an appointment.

Faculty/Staff - Not sure who to contact?

Contact your Business Relationship Manager (BRM) to seek advice, request a project, report a problem, and more for your business or academic unit.

Find your BRM >