OUTAGE ALERT
Mac OSX VPN
The IT HelpDesk is aware of an issue with VPN, where after the latest Cisco AnyConnect update is installed Mac OSX users may not be able to access VPN resources such as TimeSaver, Molly Drives, CRM, Banner, etc. Windows machines do not seem to be affected.
UPDATE: If you are currently affected and unable to utilize VPN, please contact the IT HelpDesk at (866) 447-2869 or through chat at Liberty.edu/HDChat for assistance in resolving this issue.
Wireless Network Connection Issues (4/6)
The IT HelpDesk is aware that some users are unable to connect to the on-campus Liberty-Secure wireless network due to an expired or invalid certificate.
UPDATE: To resolve this issue, students on-campus will need to re-perform wireless onboarding, which will resolve this issue. Please view this guide to perform wireless onboarding, or call the IT HelpDesk at (866) 447-2869. Staff on-campus will need to either call the IT HelpDesk or schedule an appointment to resolve this issue.
IT HelpDesk Remote Support: (866) 447-2869 or (434) 592-7800
Schedule an Appointment: Liberty.edu/HelpDesk
Remote Support
Hours
Monday - Friday: 7am - 12am
Saturday: 10am - 6pm
Sunday: 1pm - 12am
On-Campus Support
DeMoss Hall Hours:
Monday - Friday: 8am - 5pm
Green Hall Hours:
Monday - Friday: 8am - 5pm
Live Chat
Hours
Monday - Friday: 8:30am - 11:30pm
Faculty/Staff - Not sure who to contact?
Contact your Business Relationship Manager (BRM) to seek advice, request a project, report a problem, and more for your business or academic unit.