P-Card Replacement

Replacing an Expiring P-Card

Replacements for expiring P-Cards typically arrive at the P-Card Office 2-3 weeks prior to the P-Card expiration month. Upon arrival, the P-Card Office will email Cardholders with the instructions detailing how to obtain a new P-Card.

Note: Cardholders will be required to retake and successfully complete the Finance 221 course before their new card can be received.  

Replacing a Broken or Worn P-Card

To request a replacement P-Card for one that is broken or worn to the point that it is no longer usable, please submit an Addendum in the P-Card Suite using the Change Type: Broken Card Replacement. You will be notified when the card arrives within 7-10 business days from the date it is ordered. Please bring your old card with you when you pick up your new card.

Transferring Departments within Liberty University

P-Card holders transferring into a new department are required to close their P-Card.
If a new P-Card is required for the new position, please follow the steps below.

• Complete a P-Card Addendum to close out your old card.
• Successfully complete with 100% Finance 100, 200, 221, 223
• Submit a new P-Card Application

Reporting and Replacing a Lost, Stolen, or Compromised P-Card

If a P-Card is lost or stolen, or if transactions on the P-Card account were not authorized, call Truist immediately to report the card and order a replacement:

1. Call Truist at (877)806-8766 to report a card as lost, stolen, or with a fraudulent charge (compromised card). Note: To ensure a call with Truist goes as smooth as possible, have the following information ready before you call:
   • First and last name of Cardholder
   • Full P-Card Number (if it’s lost, please contact the P-Card office)
   • Name of Business (has to be exact: Liberty University)
   • Last four digits of LU’s Tax ID # (6734)
   • The details of each fraud charge (description, date, amount)
2. Complete this form to notify the P-Card Office of any fraudulent activity. You will need the claim number provided by the bank to complete the form.
3. Submit  a P-Card Addendum  in the P-Card Suite utilizing the Change Type as Fraud.
4. Truist will send a replacement card to the P-Card Office. You will receive an email notification once it is ready to pickup.

If you have any difficulty reporting the fraud when you call Truist, please email the P-Card office at pcard@liberty.edu.

For any questions, please contact the P-Card Office through email at pcard@liberty.edu or phone at (434) 582-2266.