Customer Relationship Management (CRM)

Contact Information

HelpDesk Support

(866) 447-2869
HelpDesk Webpage

Microsoft Dynamics Customer Relationship Management (CRM) workflow automation and analytics let your office staff easily share information and route tasks to provide a seamless customer experience.

Relationship - Establish a 360-degree view of an individual's interaction, experiences, and relationship with the university and related ministries.

Communication - Coordinate, plan, implement and measure more effective personal communication by analyzing trends, behaviors and an individual's university experience that allow your team to track real-time results and optimize customer experience.

Service - Deliver personalized customer service with integrated interaction and knowledge management enabling your service professionals to easily share answers and insight with customers.


The CRM team works to customize the Microsoft Dynamics CRM System and find ways to make it work for each department that begins to use it.




CRM Release Notes

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CRM Team


James Fechter
Product Manager


David Dill

Software Developer


Brandon Lupo
Software Developer


Graham Loy

Software Developer


Micah Woosley

VAT-Deployment Specialist


Gina Marquis