Customer Relationship Management (CRM)

Microsoft Dynamics Customer Relationship Management (CRM) workflow automation and analytics let your office staff easily share information and route tasks to provide a seamless customer experience.

  • Relationship - Establish a 360-degree view of an individual's interaction, experiences, and relationship with the university and related ministries.
  • Communication - Coordinate, plan, implement and measure more effective personal communication by analyzing trends, behaviors and an individual's university experience that allow your team to track real-time results and optimize customer experience.
  • Service - Deliver personalized customer service with integrated interaction and knowledge management enabling your service professionals to easily share answers and insight with customers.

Note: If you do not have permissions for CRM, please request access through ServiceNow.


Training & Support

The CRM team works hard to customize the Microsoft Dynamics CRM System and find ways to make it work for each department. Your department will provide training for how CRM will relate to your role on the team. Please use the resources below for additional information and support.


CRM Team

Emily Voorhees

Project Manager

Ryan Phelps

Software Developer

Brandon Lupo

Software Developer

Aaron Hutton

Software Developer

Andrew Charron

Software Developer

Micah Woosley

VAT - Deployment Specialist

Gina Marquis

VAT - Verification/Testing