CSER Tutorials For Students

A CSER Grade Appeal can be submitted in Beacon from the “New” menu option, available near the top right of the page. The “CSER Grade Appeal” option will only be available if a student has a CSER course in the system with a grade lower than an “A”

  •  Choose the type of appeal (CSER Drop or CSER Grade Appeal)
  •  Choose the course being appealed from the dropdown of available courses. Only one course can be appealed per submission.
  • Enter a narrative for the appeal in the “Appeal” box.
  • Use the “Upload Document” control to add supporting documents for the “Appeal.”
  • Click the “Submit Appeal” button.
  • You will see an “Appeal Submitted” notification window with process information. Please read this information and then press the “OK” button.

The appeal will be visible on the “Open” tab of the “Student” page in Beacon.
1. The “Edit” button will allow additional documents to be added to the “Appeal.”
2. The “Withdraw” button will withdraw the appeal request from Beacon.

If a CSER grade appeal is marked as “Request Info” by the administrative reviewer in the CSER office, the CSER Grade Appeal will display a “Messages” section with a “New” indicator. The message can be responded to in the “Response” box and submitted back to the reviewer by clicking the “Send Response” button.

Once the reviewer has made a final decision, the CSER grade appeal will move from the student’s “Open” tab to the “Closed” tab, where the “Status” and “Appeal Decision” will be visible.

Update to grades on the official transcript will occur the morning following the approval of a CSER grade appeal (6:30 am Monday through Friday, 8:00 am on Saturday and Sunday)