CSER Tutorials For Students
Find step-by-step instructions below to complete the necessary CSER tasks or review our CSER Student Training Document (PDF). If you still have questions, send us an email at cser@liberty.edu or call us at (434) 582-2325, and we will be happy to assist you.
CSER tutorials are also available through our supervisor CSER training.
Student Video Tutorials
CSER Application Overview
Request a New Organization
Registering for CSER
Registering for a Past Term
Dropping a CSER
Logging Hours
Completing an Evaluation
Instructions for Past Term Grade Appeal/Drop Request
Submit a CSER Grade Appeal in Beacon. Select “New” from the menu near the top right of the page. The “CSER Grade Appeal” option will only be available if you have a CSER course in the system with a grade lower than an “A.”
- Choose the type of appeal (CSER Drop or CSER Grade Appeal)
- Choose the course being appealed from the dropdown of available courses. Only one course can be appealed per submission.
- Enter a narrative for the appeal in the “Appeal” box.
- Use the “Upload Document” control to add supporting documents for the “Appeal.”
- Click the “Submit Appeal” button.
- You will see an “Appeal Submitted” notification window with process information. Please read this information and then press the “OK” button.
The appeal will be visible on the “Open” tab of the “Student” page in Beacon.
- The “Edit” button will allow additional documents to be added to the “Appeal.”
- The “Withdraw” button will withdraw the appeal request from Beacon.
If a CSER grade appeal is marked as “Request Info” by the administrative reviewer in the CSER office, the CSER Grade Appeal will display a “Messages” section with a “New” indicator. The message can be responded to in the “Response” box and submitted back to the reviewer by clicking the “Send Response” button.
Once the reviewer has made a final decision, the CSER grade appeal will move from the student’s “Open” tab to the “Closed” tab, where the “Status” and “Appeal Decision” will be visible.
Update to grades on the official transcript will occur the morning following the approval of a CSER grade appeal–6:30 a.m. Monday through Friday and 8 a.m. on Saturday and Sunday.