Service Requests
Understanding Service Requests
In an emergency, contact LUPD at (434) 592-3911
The following departments do not use the Service Request Portal. Please use the links below to submit requests.
- For Badge, Key, or Door & Hardware requests, visit Access Control or submit your request
- For Environmental Health & Safety (EHS) requests, email lusafety@liberty.edu or call (434) 582-3389
- For IT-related requests, chat the Helpdesk or submit your request
- For Signs and Signage, visit Print & Mailing services or email print@liberty.edu
- For ADA & ODAS related requests, please submit them through Beacon
We are aware of an issue affecting user access to Siemens Asset Essentials. Our team is actively working to resolve this issue as quickly as possible. In the meantime, please try the following troubleshooting steps:
- Clear your browser’s cache and cookies
- Access the system using a browser other than Firefox with this address https://us.ae.alm.siemens.com/LibertyUniversity
If you continue to experience issues please contact servicerequest@liberty.edu
A service request allows students, faculty, and staff to:
- Submit repair requests (clogged sink/toilet, Heating/Air Conditioning, Grounds, etc.)
- Track existing requests
- Make new project requests (faculty/staff only)
A Service Request allows students, staff, and administrators to submit repair requests, make new project requests, and track existing requests.
Please use the Asset Essentials Service Locations Viewer to assist with location information.
How to Submit a Request on a Desktop Computer
How to Submit a Request on a Mobile Device
Staff
Todd Hibbard
CMMS Coordinator
Brian Campbell
CMMS Support Technician
Contact
Have questions or need assistance?
servicerequest@liberty.edu