Student Advocate Office FAQs & Commonly Asked Questions

What can a Student Advocate help me with?

How do I find resolution to my issue(s)?

Where can I find the Student Advocate Office? 

Are there any additional scholarships I'm eligible for?

I can't afford college, what do I do?

How do I withdraw?

How do I sign up for an LUO class as a resident student?

If I have an issue or concern, who can I speak to to bring resolution to the situation?


What can a Student Advocate help me with?

College can be confusing and we want to make sure our students don’t get lost in the shuffle. We’re a one-stop-shop for helping you get your questions answered.

Areas students often have questions about are:  financial aid, housing, account holds and balances, personal issues, and roommate conflicts. We serve as a liaison with other offices and departments on campus to help you get your questions answered. We also help clarify and explain University policies and procedures.

Our primary focus is to help each student from their first day here to graduation – whether that be through problem solving, peer counseling, one-on-one appointments, financial aid, and scholarship help or just a helping hand and listening ear, we are here for YOU.

How do I find resolution to my issue(s)?

Reach out to us! You can reach us in person, by phone, by e-mail, or by sending us a message on Microsoft Office Communicator! We look forward to hearing from you and helping you find the answers you need.

Phone: 434-582-7200
Email:  studentadvocate@liberty.edu; sao@liberty.edu

Where can I find the Student Advocate Office?

Our office is located at DeMoss Hall Room 2247 and online at www.liberty.edu/sao.  We are also located on Facebook and Twitter, simply search for Liberty University SAO!

Are there any additional scholarships I’m eligible for?

The SAO can help you find outside scholarships!

We teach a Scholarship Search 101 course that is designed to help point you in the right direction in finding scholarships tailored to you. We know from experience how overwhelming it can feel to pay for college.

Check out our website monthly! We update a "Scholarship of the Month" link for you to keep your scholarship applications current.

Lastly, if you are facing a serious financial hardship that will prevent you from being able to return to Liberty, you may want to set up an appointment with a Student Advocate to see if you qualify for any additional aid.

I can’t afford college, what do I do?

Get in touch with us! Every person’s situation is unique and we will do our best to evaluate your need and assist in whatever way we can.

How do I withdraw?

To process an official withdrawal from Liberty University you must stop by, in person, to meet with the Student Advocate Office.  Please keep in mind that withdrawing during a semester has enormous financial repercussions nearly 90% of the time. It is our job to help you find a way out.

One of the more popular ways to advise students who feel overwhelmed by a full-time course load is by advising said student to drop down to 6 active credit hours.  If a student does so, the majority of the time the financial ramifications are close to nil and a student is able to successfully complete a term.

If you are considering a withdrawal, please come to the Student Advocate Office and speak with an Advocate.  We can give you direction, explain your options, and help close out your account if necessary.

How do I sign up for an LUO class as a resident student?

Per policy, resident students must first have an established Liberty University GPA of a 2.0 in order to register for online classes. If you are a first semester student at Liberty, you will be required to wait until your final grades post for your first semester to register for LUO classes.

Once you have an established GPA of at least a 2.0, complete the following steps to register for LUO classes:

  • Visit www.Liberty.edu/Registrar
  • Choose "Registrar Forms"
  • Click on "Add/Drop Form (Residential Students Taking Online Classes)"
  • Thoroughly read through all information and FAQ's
  • Scroll to the bottom and choose "Add/Drop Form (Residential Students Taking Online Classes)"
  • Fill in the form in its entirety. Read the policies and choose "I have read and agree to the policies linked above."
  • Choose "Next" Review all information and hit "Submit"
  • If approved, your classes will show up on your schedule on ASIST within 3-5 business days.

If I have an issue or concern, who can I speak to to bring resolution to the situation?

In the Advocate Office, our main goal is to assist students with any issue that comes about during their time at Liberty University. If you have a question or issue that arises and you would like to voice your concern, please visit the Student Advocate Office. While the University has certain policies in place to assure consistency and safety in Academia and Campus Life, the SAO has the ability to listen to your concerns and assist you in resolving the issue.

We are located in DeMoss Hall, 2247 and we are open from 9 am - 6 pm M - F. We close at 5 pm on Wednesdays.