LU Send Coronavirus Update
LU Send is in touch with all current travelers abroad.
Why were students not given the choice of whether or not to travel rather than canceling all travel through the summer?
Our decision concerning university-sponsored travel was guided by the Centers for Disease Control’s (CDC) March 1st recommendation that Universities should reconsider study abroad travel. It is in everyone’s best interest that students avoid unnecessary travel through crowded transportation hubs for short visits to uncertain environments before they return to campus. We feel this is the best decision to protect our students and our local community where students will return after their travel.
Which programs are canceled?
As of March 17, 2020, all Provost-approved/academic and/or co-curricular domestic travel through the end of the Spring 2020 semester has been canceled.
Furthermore, all international Liberty-sponsored travel over Spring and Summer 2020 has been canceled. Students affected by trip/study abroad cancellations have already been notified.
Will my Fall/Winter Spring 2020-21 trips be affected?
At this time, LU has only made cancellation determinations for Spring/Summer 2020.
My program was canceled. When can I expect my refund?
LU Send will be working with LU Accounts Payable to issue refunds of all funds paid to the university by the end of March. If you do not receive your refund within that time period, please contact LU Send.
My program was canceled. How will that affect my academic load/requirements to graduate on time?
LU’s Office of the Provost has authorized LU Send’s Director of Academic Operations and individual Schools/Colleges to work directly with students to arrange for the completion of coursework through alternative means.
My program was canceled. How will that affect my CSER requirements for Spring/Summer 2020?
Summer 2020 CSER through LU Send is not permitted. For Spring 2020, students may coordinate with their supervisor to fulfill the remainder of the CSER hours through other service activities. Students may also drop the CSER without a late fee. Please contact LU Serve at email@example.com if you have any further questions.
I had to purchase independent travel/accommodations for my trip. Will I be eligible for a refund?
LU Send’s coordinators are willing to assist students in pursuing refunds/travel credit/waivers for affected independent travel. Before working with LU Send, please do the following:
1) Ask the airline/vendor to refund unused travel. Several airlines are offering complete refunds considering the current circumstances.
2) If they will not refund, many US airlines are offering flexible travel credits generally and are most often waiving change fees due to the circumstances.
3) If the airline will not consider changing the ticket for free, then your LU Send trip coordinator will send you the forms to file a travel insurance claim. Please save all receipts for expenses incurred. The travel insurance carrier will want to know if you received a voucher for residual travel value.
I had to purchase vaccines or a passport for my trip. Will that be reimbursable, or can I file a claim with the travel insurance?
Unfortunately, LU Send will not be reimbursing students for vaccines/luggage/passports or any personal purchases made in preparation of these trips. These are also unlikely to be covered through a travel insurance claim.
Is there a way to subscribe to updates?
Visit the LU Student Health & Wellness Coronavirus Website or to follow the latest development on LU’s response to COVID-19
please visit the CDC or WHO for more information on the global response to COVID-19.