Quality Management and Productivity – BUSI 760

CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 07/28/2020

Course Description

The advanced study of the concepts of continuous improvement and quality management, viewing quality as a systematic process that improves customer satisfaction. Coverage includes methods and technologies that will aid managers in assuring that the organization’s quality system is effectively meeting the organization’s continuous improvement goals.

Prerequisites

BUSI 700 and 710

Rationale

BUSI 760 provides an overarching view of quality management philosophy and practice to ensure the continuous improvement of the processes, products, relationships, and services that define an organization. The student will be able to apply quality improvement strategies in varied organizational settings, reflecting the biblical basis for quality and improvement (i.e., stewardship, excellence).

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Formulate ways to mitigate common obstacles to an organization’s continuous quality improvement (Synthesis, DBA PLO 2).
  2. Propose strategies for improving the organization using recognized quality management tools and best practices (Synthesis, DBA PLO 2).
  3. Create a quality management process improvement and implementation plan for a business, church, non-profit, or government organization (Synthesis, DBA PLOs 3 & 4).
  4. Construct a Thematic Integration of Faith and Learning Paper which integrates course concepts with a biblical worldview (Synthesis, DBA PLO 4).

Course Assignment

Textbook readings and presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.

Discussion Board Forums (3)

Discussion boards are collaborative learning experiences. Therefore, this course requires 3 distinct discussion forums. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Dissertation Prospectus

This course requires 1 Dissertation Prospectus. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Strategic Quality Management Implementation Plan

This course requires 1 Strategic Quality Management Implementation Plan. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.

Thematic Integration of Faith and Learning Paper

This course requires 1 Thematic Integration of Faith and Learning Paper. The specific requirements, point weightings, grading rubrics, and due dates are listed in the Course Content section of Blackboard.