Variable Operations – BUSI 476

CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 04/06/2022

Course Description

A detailed study of variable operations within an organization and how they interact with other organizational departments. The focus will be from the perspective of (a) customers, (b) employees, and (c) managers.

For information regarding prerequisites for this course, please refer to the Academic Course Catalog.

Rationale

The complexity of operations in an automotive dealership requires more than understanding the concepts that were studied in the first Dealership Operations course. The concepts need to be analyzed and applied to current market environmental forces in a practical manner.

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Analyze financial reports related to automotive dealership variable operations departments.
  2. Analyze the internal performance of an automotive dealership’s Finance & Insurance operations from the General Manager’s perspective.
  3. Analyze the internal performance of an automotive dealership’s franchised New-vehicle sales operations from the General Manager’s perspective.
  4. Analyze the internal performance of an automotive dealership’s Pre-owned vehicle sales operations from the General Manager’s perspective.
  5. Integrate Christian worldview within the field of automotive management.

Course Assignment

Textbook readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in the Course Overview.

Discussion

Discussions offer collaborative learning experiences. Therefore, students are required to provide an original thread in response to the questions provided for one Discussion in this course and reply to 2 peers.

Case Study: Financial Analysis Assignment

Students will complete a case study report that answers questions based on financial reports provided by a sample dealership. Students will be required to calculate various mathematical problems and write a narrative analysis of the financial status of the example dealership.

Case Study: Financial and Insurance Assignment

Students will evaluate two customer credit reports using the concepts learned in the textbook and determine what options are available to extend credit to those customers. Students will be required to calculate various mathematical problems and write a narrative analysis of the two credit reports.

Written Report Assignments (4)

Students are required to write four interim reports describing the various functions of an automotive dealership's variable operations departments. Students will be required to answer questions provided for each written report assignment.

Integration of Faith and Learning Essay Assignment

Students will complete an Integration of Faith and Learning Essay assignment. Students will describe how they would handle an ethical situation dealing with the various departments of a dealership. Students will provide at least 1 verse from the Bible to support the proposed course of action. 

General Manager Written Report Assignment

Students will write from the perspective of the General Manager of a dealership in terms of the contributions of the variable operations departments to the overall success of the dealership.