Variable Operations – BUSI 476
CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 07/28/2020
A detailed study of variable operations within an organization and how they interact with other organizational departments. The focus will be from the perspective of (a) customers, (b) employees, and (c) managers.
The complexity of operations in an automotive dealership requires more than understanding the concepts that were studied in the first Dealership Operations course. The concepts need to be analyzed and applied to current market environmental forces in a practical manner.
Measurable Learning Outcomes
Upon successful completion of this course, the student will be able to:
- Analyze financial reports related to automotive dealership variable operations departments.
- Analyze the internal performance of an automotive dealership’s Finance & Insurance operations from the General Manager’s perspective.
- Analyze the internal performance of an automotive dealership’s franchised New-vehicle sales operations from the General Manager’s perspective.
- Analyze the internal performance of an automotive dealership’s Pre-owned vehicle sales operations from the General Manager’s perspective.
- Integrate Christian worldview within the field of automotive management.
Textbook readings and lecture presentations
Course Requirements Checklist
After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.
Discussion Board Forums (1)
Discussion boards are collaborative learning experiences. Therefore, the student is required to provide a thread in response to the provided prompt for each forum. The thread must contain a minimum of 500 words, demonstrate course-related knowledge, and include at least 2 reliable industry sources in current APA format. In addition to the thread, the student is required to reply to at least 2 other classmates’ threads. Each reply must contain a minimum of 250 words with at least one reliable industry source in current APA format.
Written Reports (5)
The student is required to write a report describing the functions of an automotive dealership variable operations departments. The report will require the student to answer questions provided for each written report assignment. Each report must contain a minimum of 500 words, demonstrate course-related knowledge, and include at least 2 reliable industry sources in current APA format.
Financial Analysis Report
The student will complete a report that answers questions based on provided financial reports of an example dealership. The student will be required to calculate various mathematical problems and write a narrative analysis of the financial status of the example dealership.
Integration of Faith and Learning Essay
The student will complete an Integration of Faith and Learning (IFL) Essay assignment. The student will describe how he/she would handle an ethical situation dealing the various departments of a dealership. The student will provide at least 1 verse from the Bible to support the proposed course of action. The essay must contain a minimum of 500 words, and demonstrate a clear relationship between the selected Scripture verses and the ethical behavior for the dealership manager.
Final Summary Report
The student will summarize Written Reports 1-5 based on feedback from the Instructor. In addition, the student will write from the perspective of the General Manager of a dealership in terms of the contributions of the variable operations departments to the overall success of the dealership.