Management of Quality Improvement and Outcomes – BUSI 419

CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 04/04/2022

Course Description

Addresses the manager's role in improving healthcare quality and outcomes, including clinical and organizational improvement, technology assessment, and quality improvement practices. This course examines how improved work processes lead to quality improvement and value creation in the healthcare organization. Students will explore the contribution of operations research and quality management to improve delivery and production of healthcare services and business processes from the perspective of the healthcare professional.

For information regarding prerequisites for this course, please refer to the Academic Course Catalog.



As healthcare quality outcomes have moved to the forefront of healthcare, it is necessary to focus on various types of evaluation strategies to assess and improve health care efficiency, effectiveness, and quality, including the use of quality standards and protocols. These materials will help the student develop skills in evaluation; assessment; and process and quality improvement methods, techniques and tools that are essential for continuous improvement and systematic evaluation needs within a quality environment.

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Integrate a biblical worldview within the context of the healthcare manager’s role in improving healthcare quality and outcomes.
  2. Examine the evolution of the accreditation process and how it has driven healthcare delivery improvements.
  3. Assess how improved work processes lead to quality improvement and value creation in the healthcare organization.
  4. Research quality improvement best practices (i.e., clinical and organizational improvement, technology assessment, outcomes research, cost effectiveness, decision support, quality of life, etc.) based upon knowledge of current literature and industry best practices.

Course Assignment

Textbook readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in the Course Overview.

Discussion (8)

Discussions are collaborative learning experiences. Therefore, the student is required to create a thread in response to the provided prompt for each discussion. Each thread must be 300 – 500 words, demonstrate course-related knowledge, and contain at least one scripture reference, 1 scholarly source, and the text. In addition to the thread, the student is required to reply to 2 classmates’ threads. Each reply must be 250 – 350 words.

Institute for Healthcare Improvement Certification Assignments (3)

The student will register as a student at IHI Open School and complete the assigned modules and certifications. Each completed portion will provide the student with a certificate that must be submitted in Canvas in the appropriate areas.

Program Evaluation and Review Technique Chart Assignment

The student will create a PERT chart in Excel using the information provided.

Position Paper Assignment

The student will be required to access the NQF website and then critically analyze the DMAIC process central to Six Sigma in a 750–1200 word paper in current APA format. As a quality improvement specialist, the organization is looking for an expert opinion on a debate among members of a quality improvement team who have formed 3 distinct positions.