Management of Quality Improvement and Outcomes – BUSI 419
CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 02/17/2024
Course Description
Addresses the manager's role in improving healthcare quality and outcomes, including clinical and organizational improvement, technology assessment, and quality improvement practices. This course examines how improved work processes lead to quality improvement and value creation in the healthcare organization. Students will explore the contribution of operations research and quality management to improve delivery and production of healthcare services and business processes from the perspective of the healthcare professional.
For information regarding prerequisites for this course, please refer to the Academic Course Catalog.
Rationale
As healthcare quality outcomes have moved to the forefront of healthcare, it is necessary to focus on various types of evaluation strategies to assess and improve health care efficiency, effectiveness, and quality, including the use of quality standards and protocols. These materials will help the student develop skills in evaluation; assessment; and process and quality improvement methods, techniques and tools that are essential for continuous improvement and systematic evaluation needs within a quality environment.
Course Assignment
Discussions are collaborative learning experiences. Therefore, the student is required to create a thread in response to the provided prompt for each discussion. Each thread must be 300 – 500 words, demonstrate course-related knowledge, and contain at least one scripture reference, 1 scholarly source, and the text. In addition to the thread, the student is required to reply to 2 classmates’ threads. Each reply must be 250 – 350 words.
The student will register as a student at IHI Open School and complete the assigned modules and certifications. Each completed portion will provide the student with a certificate that must be submitted in Canvas in the appropriate areas.
The student will create a PERT chart in Excel using the information provided.
The student will be required to access the NQF website and then critically analyze the DMAIC process central to Six Sigma in a 750–1200 word paper in current APA format. As a quality improvement specialist, the organization is looking for an expert opinion on a debate among members of a quality improvement team who have formed 3 distinct positions.
