Soft Skills Training for Employment Success – ASCS 301

CG • Section 8WK • 11/08/2019 to 04/16/2020 • Modified 07/28/2020

Course Description

This course is designed to train students in the soft skills necessary for success in the workplace, such as emotional intelligence, self-awareness, interpersonal communication, conflict resolution, teamwork, flexibility, and critical thinking. (Formerly CLST 301)

Prerequisites

None

Rationale

Employers seek to hire workers who have both hard skills, such as education and training within specific disciplines, as well as soft skills, such as social skills and emotional intelligence. This course helps students identify, adopt, and practice the soft skills necessary for employment and workplace success. Students who master these skills will find they are more likely to be of interest to potential employers, and likely to build success once they are hired into the workplace.

Measurable Learning Outcomes

Upon successful completion of this course, the student will be able to:

  1. Assess the role of emotional intelligence for employment success.
  2. Demonstrate successful, interpersonal communication, for employment success.
  3. Assess the best practices for conflict resolution and team dynamics.
  4. Evaluate personal strengths and weaknesses.
  5. Evaluate how soft skills for employment success relate to a workplace ethic consistent with a biblical worldview.

Course Assignment

Article readings and lecture presentations

Course Requirements Checklist

After reading the Course Syllabus and Student Expectations, the student will complete the related checklist found in Module/Week 1.

Discussion Board Forum (2)

Discussion boards are collaborative learning experiences. Therefore, the student is required to create a thread in response to the provided prompt for each forum. Each thread must be at least 250 words and demonstrate course-related knowledge. In addition to the thread, the student is required to reply to the thread of at least 2 classmates. Each reply must be at least 150 words. (MLO: A, B, C, & D)

Video Discussion Board Forum (2)

Discussion boards are collaborative learning experiences. Students will practice interviewing skills by recording 45-90 second video responses to a different question each week. In addition to the video post, the student is required to reply to 2 other classmates’ videos. Each reply must consist of 100-200 words noting at least one praise and one critique of the two classmate’s videos they review. (MLO: A, B, C, & D)

Interview Analysis Preparation

Provide names and contact information of at least two people who currently serve in a management position requiring them to hire and possibly lay off employees. Additionally, write a paragraph explaining what you hope to learn from them about EQ and soft skills when you eventually interview one of them. The Interview Analysis is due in week 6. (MLO: A, B, C, D, & E)

EQ Reflection Paper

After taking the emotional intelligence quiz for this week, fill in the chart provided under course content based on your results. After filling in the chart, write a one page reflection answering these questions: In what areas do you have high emotional intelligence? In what areas could your emotional intelligence improve? Please provide examples of both. (MLO: A, B, C, & D)

Writing Professional Emails

In the assignment on blackboard, follow the instructions carefully to correct, reply, and craft 3 different emails. In the first email, you will simply rewrite the email below correcting any misspellings, grammar, and awkward phrasing. In the second email, you will respond to a coworker’s email to you that puts you in a tough spot. In the third email, you will craft an original email from the perspective of a boss confronting an employee on their lack of performance. (MLO: A, B, & C)

Interview Analysis Paper

After interviewing a current hiring manager on the importance of emotional intelligence and soft skills in the workplace, write a 3 page analysis of the interview in APA formatting listing at least 3 examples or scenarios in which soft skills and EQ are important to success. (MLO: A, B, C, & D)

Final Paper

Write a 4-5 page paper using APA formatting and a minimum of 3 scholarly sources on the importance of possessing strong emotional intelligence. (MLO: A, B, C, D, & E)

Quizzes (6)

Each quiz will consist of 10 multiple choice questions based on the readings and videos for the week. (MLO: A, B, C, D, & E)