You are here: Home >
Blackboard Known Issues
» Main Page
» Archives


Friday, February 8, 2013
Unable to Download Documents in Internet Explorer

 

A "Blocked Popup" bar appearsacross the top of Internet Explorer 8 (IE8) when a Microsoft document (Word, Excel, PowerPoint, Visio, etc.) is clicked for download.  Once the download (Right Click on pop-up bar and select "Download File") is "allowed", Blackboard will take you back to the entry point of the course.  Once you return to the same download, it will download appropriately.

Cause:

The Download mechanism used by Blackboard causes IE8 to treat the download as a pop-up that IE8 automatically blocks.


Resolution/Workaround:

Work Around #1:

1) Right-Click on document.

2) Select "Save Target As...".

This avoids the pop-up from occuring but will have to be done each time.  Work Around #2 provides a one-time solution.

Work Around #2:

1) Open Internet Explorer

2) Go to the "Tools" Menu

3) Click "Pop-up Blocker"

4) Click "Pop-up Blocker Settings" (Sub-menu of the "Pop-up Blocker")

5) In the "Name of website to allow" box type: bb7.liberty.edu and click the "Add" button.

6) Click the "Close" button to close the window and return to IE8.  You should now be able to open documents.


 
Posted by Kathleen Calvert at 11:07 AM | Comments (0)