Replace Your BankMobile Card

Lost or Stolen

Log into the BankMobile website and select the Lost Card button under the Customer Service drop down menu or call Customer Service at 866-545-8663 (option 3) to report your card lost/stolen and order a new one. This will cancel your lost/stolen card and prevent any fraudulent use.

Expired

Contact BankMobile Customer Service at 866-545-8663 to order a new card. Explain that your card is expired to avoid the replacement fee. 

Worn

Contact BankMobile Customer Service at 866-545-8663 to replace a card that is no longer working or worn from regular wear and tear. This includes a horizontal crack on the card or the edges of the card being rubbed off.

*Please see the BankMobile fee schedule for any fees associated with replacing your BankMobile Vibe Card.