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Your Higher One Welcome Packet

Your Higher One Welcome Packet

Your Higher One Welcome Packet is automatically delivered to your mailing address in ASIST 5-7 business days after you complete Financial Check-In.

Choose Your Refund Preference

Information for selecting your refund preference is included with the packet when it arrives. Call Card Services if you need assistance.

Verify Your Identity

The OneAccount is a checking account and is subject to compliance with the Patriot Act. Due to federal regulations, all financial institutions including Higher One, are required to properly identify each of its account holders which requires all bank account holders in the United States to verify their identity.

You may verify your identity by doing one of the following:

  • Uploading the appropriate government-issued documents* after logging into your Higher One Account at and attaching your image to an Easy Help ticket.
  • Netverify - Student upload through Higher One online profile
  • Sending to Higher One an enlarged photocopy of your government-issued photo ID along with a Higher One CIP form

-Seal your ID documentation in an envelope and drop it into the Higher One Communication Drop Box located outside the Student Service Center in Green Hall. No postage necessary OR
-Mail your ID documentation to the address below.

Higher One
Attn: CIP
105 Munson St.
New Haven, CT 06511

  • Students may visit the Card Services office for assistance with CIP verification.

*Acceptable forms of identification that may be requested by Higher One include: government issued photo ID, proof of date of birth, current proof of social security number, and current proof of physical address.

Contact Higher One Customer Service with any identity verification questions.