 |
Refund Process
When will the refund be received?
Your refund will be refunded within the Federal Standard of 14 days from the time the credit appears on your account.
The credit from a loan or scholarship can appear on each students account at a different time after the semester has started. Please note that your loans will not be disbursed until you have begun your 6th credit hour of courses. Click here for more information on loan disbursements.
Please check your ASIST account to see when all of your Financial Aid and Loans have disbursed. Your refund will be processed to your Liberty One Refund Preference 10-14 days after the credit appears.
If your credit is a result of overpayment, please email Student Refunds.
If you have chosen an installment plan, in order to receive your refund the remaining installments must be confirmed at zero prior to the processing of a refund.
How do I go about getting my money back from my student account when I have a credit balance?
Register your refund preference with Liberty One according to instructions provided with your ID card. Choose from the following options:
Activate the Liberty One Card as a debit card account and have all credit balances refunded to that account. (Fastest Method!) This is also referred to as an Easy Refund.
Have the money refunded via electronic funds transfer (3-5 days**) to your checking account.
How do I get a refund?
Automated: (preferred method) If you have federal loans as part of the Financial aid package, AND have not specifically instructed us in writing to hold the credit balance, we will automatically refund the credit balance.
You can authorize Liberty University to hold your credit balance for future charges or to refund your credit balance from federal loans. When you go through check in, visit the "Credit Balance Options" page and make sure you answered no to this questions to ensure you will receive your refund as soon as possible. The answer to this question can be changed at any time.
Manual: For all others, you will need to request your refund by email, letter, fax or in person at our Student Service Center. Email is preferred. Please use studentrefunds@liberty.edu for Resident Students and DLPrefunds@liberty.edu for Distance Learning Students.
When will the refund be received?
We can assure you that you will get the refund within the Federal Standard of 14 days from the time the credit appears on your account after the semester has started. If you have chosen an installment plan, in order to receive your refund the remaining installments must be confirmed at zero prior to the processing of a refund.
Who gets the money?
PLUS Loan: The parent - (Unless they have given written authorization to Student Accounts that the student can have the refund).
All other loans: The student.
Overpayment: The student submits written request with payee name and address.
How do Parents get refund from PLUS Loans?
Automated: refunds are processed automatically - a check will be mailed to the parent by LU.
