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February 2012 Employee Newsletter

 

From the Chancellor

January saw an exciting start to the New Year and a new semester at Liberty University. Now, February promises even more on-going progress in 2012.

The university recently saw the completion of the highly anticipated pedestrian tunnel, as well as the sale of $100 million worth of taxable bonds in the corporate bond market. In addition, the Theatre Arts department launched Alluvion, a new professional theater company which will bring Broadway quality to an already talented department.

While we celebrate the advancements the university has made, and will continue to make, we know that well-planned progress is essential to our mission to Train Champions for Christ.  The work that you do and your commitment to excellence empower Liberty University to have a lasting impact in the lives of students and through them influence their world today and in the years to come.  

Colossians 3:23 tells us, “Whatever you do, work at it with all your heart, as working for the Lord, not for men.”  Your demonstration of that scripture in your work and in your lives is an encouragement to all of us at Liberty.  “You Matter” is more than a simple slogan. I see every day that you truly do matter in the jobs that you do and the difference you make.  Thank you for your commitment and dedication to Liberty and to the mission on which this university was founded.

Beginning this month, those recognized as Employees of the Month will also receive a gift of appreciation.  I would like to congratulate all of the February winners.  Thank you for the standard of excellence you set for all of us.

 


New Employee of the Month Gift

February marked the start of our new Employee of the Month gift. The gift includes a gift card to Darden Restaurants, which can be used at Olive Garden, Red Lobster and other national brands. It also includes a $30 dining gift card for many special offers at local restaurants.

The Chancellor and Becki met with former Employees of the Month: Debbie, Jeanne, Jennifer, Lori and Peggie from the Registrar’s Office as they personally handed out the new gifts.



February Employees of the Month

Join us in honoring February’s Employees of the Month for their continual dedication, work ethic and daily demonstrating excellence through their service to Liberty. Congratulations to Justin Allen, Kaitlyn Bare, Marquette Brandon, Kevin Clark, Ruth Ferrell, Christi Gee, Cheryl Gray, Melanie Hicks, Justin Kintzel, Eddie Lovelace, Richard Martin, Hollis McGarity, Amanda Melton, Adedamola Onafowokan, Stephen Parke, and Paul Rutigliano. Each of these individuals has gone above and beyond and the Liberty community greatly appreciates the work they do. 


Financial Aid Office Implementing Liberty Facts Game

The Financial Aid office is making the You Matter initiative more personal with a fun new game. In their weekly department meetings, the office has begun playing “This is Your Liberty,” a trivia game where a question about Liberty is asked and the first person to stand and have the correct answer gets a Liberty oriented prize. The game not only boosts morale by pulling in a little fun each week but also helps everyone learn something new about the university.

“This is a fun way for our department to add variety to our weekly meeting and connect back to the big picture of the university. With Liberty’s fast growth and size, remembering how we link into its purpose is very valuable,” Dr. Rob Ritz, Vice President of Financial Aid, said.


CASAS Shirts

The Center for Academic Support and Advising Services (CASAS) is literally making it evident that service is a priority. CASAS has printed shirts sporting the words “My Privilege” and the You Matter verse 1 Peter 4:9-10.  The shirts were used for Freshman Seminar and worn primarily by CASAS and Center for Christian/Community Service (CSER) volunteers as new students toured the university during orientation.

“Using the verbiage and verse are a perfect fit for the heart and desire to serve that we wish to convey to each of the students we encounter,” Dr. Brian Yates, Dean of CASAS, said.

Contact us and tell us how your department is implementing the You Matter initiative!


Registrar's Office Recognizes Retirement

A special luncheon was held for Sue Roberts, who retired after 14 years of service as an Academic Evaluator. The Chancellor and his wife, the entire Registrar’s Office staff, special guests and the Roberts family were invited to the luncheon which took place Jan. 19 in Bruner Hall. The entire Registrar’s Office joined together to honor Sue with a luncheon.

At the luncheon, letters were read from a former boss as well as from a student that came to Christ after years of the Roberts witnessing to her. Several current Liberty staff members gave speeches, saying that they have seen Sue’s positive impact on the university.

“Sue has been very involved with our international student population over the years. She and her husband Rocky have assisted our international students by offering their home, assisting financially and most importantly, have been great witnesses to our students,” Associate Registrar for Operations, Lori Baker, said of her former coworker.

The program concluded with a special song from Charles Billingsly and Sue encouraging everyone to follow God’s plan for them.


Return on Investment (ROI) on Genuine Appreciation

Business consultant and best-selling author Tony Schwartz recently wrote an article on “ROI on genuine appreciation.” The article includes great ideas and reasons why everyone should express appreciation to their coworkers, regardless of their position in the company.

“Whatever else each of us derives from our jobs, there may be nothing more precious than the feeling that we truly mater – meaning that we contribute unique value to the whole, and that we’re recognized for it.”

“The highest driver of engagement, according to a worldwide study conducted by Towers Watson, is whether or not workers felt their managers were genuinely interested in their wellbeing. Less than 40 percent of workers felt this was so.”

Read the full article here.

For more practical ways to show appreciation to coworkers for their valuable service to Liberty, see our Employee Recognition Ideas page.


Customer Service at its Worst

A FedEx delivery man’s hasty actions got him in some deep waters last December when he “delivered” a computer monitor by throwing it over a fence. Little did he know, he was being recorded. Soon, the video went viral with over 8 million views.
 

 
With a university so large, it’s easy to lose sight of the 73 thousand residential and online students as individuals. But it’s important to remember that while you may deal with many students, they only feel valued if you treat each student as your only student. In the same way, coworkers will feel the most valued when you treat each one of them as important.

Customer Service Standard of the Month

The basic rule of Liberty-specific terminology is that you should only use it if the customer will understand. If you are not sure, define the Liberty-specific terminology in simple language.

For example, instead of saying CFAW, say “College for a Weekend” or instead of saying “Financial Check-In,” explain what that process involves. 
 
Click here to read all of Liberty’s customer service standards.

 


Future of You Matter

It’s great to see how different departments are implementing the You Matter initiative in creative, personal ways. We would love to see this campaign continue to grow as service is held as a priority and even more lives are changed because of it. Contact us at youmatter@liberty.edu and tell us how your department is implementing the You Matter initiative!