Next Acceptance Deadline

Dec 20, 2017

IT Marketplace - Recommended Computer Specifications & Policies

Recommended Computers

The most important technology that you will need at Liberty is a computer. Liberty’s IT Marketplace offers several kinds of computers depending on what you want and need for your classes. Liberty has partnered with Dell, Lenovo, and Apple to offer students discounts on computers from all three manufacturers.

 

Recommended Hardware Specifications

Students are also able to bring their own computers from home to use on Liberty’s campus. If you will be bringing your own computer, we recommend the following hardware specifications so that you can comfortably run multiple applications as well as take full advantage of Liberty’s network:

 

  • Processor: Intel i-Series (i3, i5, i7) or equivalent
  • Memory: 8 GB RAM
  • Hard Drive: 128GB or higher
  • Video: Integrated or Dedicated graphics card
  • Wireless Card:
    • IEEE 802.11a/b/g/n WLAN NIC
    • 2.4 GHz/5GHz Dual Band
    • 2x2 300 Mbps. (20/40MHz)
    • WPA2-PSK/WPA2-Enterprise

 

Recommended Operating Systems

  • Windows 7/8/10
  • Mac OS X 10.6.8 or newer

 

Recommended Software

 

Liberty has also partnered with multiple software vendors to offer students great discounts on some of the software that they need for their computers, too. The Microsoft Office suite (Word, PowerPoint, Outlook, Excel, Access, OneNote, etc.) is available for free for currently enrolled students. You can find it here. The IT Marketplace has much of the software that is required by individual classes in a variety of majors as well.

 

Warranty & Repair Information

Warranty

All recommended Lenovo bundles purchased through the IT Marketplace come with the option to purchase a manufacturer's warranty (valid up to 4 years) and are eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty. All Apple computer purchase has the option of choosing no warranty or 3-year manufacturer's warranty that is eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty. Dell machines purchased online or in-store are eligible for Dell’s extended manufacturer’s warranty and accidental coverage.

 

The IT HelpDesk has also made available 2-year and 4-year warranties through Safeware for Apple and Dell devices purchased in-store or online. By Partnering with Safeware, students receive accidental coverage, protection from normal wear and tear, and even theft protection on devices set up with Safeware coverage.

 

Repairs 

We are also able to perform certain hardware & software repairs on Dell, Lenovo and Apple laptops that were not purchased through Liberty’s IT Marketplace, but this service depends on the type of warranty, damage, and other factors.

 

Software Installation Assistance

All customers who purchase software through the IT Marketplace can receive installation assistance by Liberty University's IT HelpDesk for free. You can call, stop in, or visit the HelpDesk website for free IT assistance.

 

Return Policy

Online Return Policy

Please see the following return policies for complete details as GovConnection will handle returns for purchases made through their online web store. Liberty University is not responsible for the products you order through online affiliates. 

 

The IT Marketplace Online has details for their online returns here.

 

Contacting an Online-Vendor Representative:

If you have questions about your order purchased through an affiliate vendor, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below:

 

Apple & Dell

IT Marketplace (Online)

434-592-6029

GovConnection

Marnie Petersen

800-800-0019 x75522

Kivuto

General Support

888-396-1447

 

In-Store Return Policy

Apple products may be returned within 14 days of purchase if in the original sealed package (unopened) and with original store receipt. (Products must be of the current version or model.)

 

Opened Apple products are not returnable in store. Once a device is no longer in its seal, it will not be eligible for refund or replacement.

 

Defective products will be handled in accordance with the manufacturer's warranty. Products inoperable upon first use will be eligible for repair under warranty within the Apple Authorized Service Provider (AASP) located next to the IT Marketplace.

 

The software may be returned within 14 days of purchase if in the original sealed package (unopened) and with original store receipt. Opened software will only be eligible to be exchanged with the same software. Downloadable software is exempt from this policy, and will not be eligible for returns or exchanges.

 

A restocking fee of at least 15% may apply to returns accepted outside the above guidelines. All returns are subject to approval by the IT Marketplace management staff. Depending on the specific product, other policies may apply.

 

International Orders

Shipping laws do limit some of the items that are purchasable through the IT Marketplace. If you would like to purchase items using an international debit or credit card or if you would like to ship the item internationally you'll need to contact our GovConnection Rep to place the order. You can find the information at the bottom of this page.

 

For more information on GovConnection's international shipping policies please visit their International Shipping policy page.

 

The IT Marketplace Online will only ship within the United States.

 

Order Problems/Questions

If you have questions about your order, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below:

 

IT Marketplace Contact Info

Apple & Dell

IT Marketplace Team

434-592-6029

 

ITMarketplace@Liberty.edu

 
     

GovConnection

David Olson 

800-998-0097 

 

dolson@govconnection.com

 
     

Kivuto 

General Support

888-396-1447

 

support@kivuto.com