The Liberty University Online Advocate Office

The mission of the LUO Student Advocate Office is to assist online students overcome obstacles that could prevent the completion of their degree.  The Student Advocate team does this by acting as a liaison between the student and other university departments, such as Academic Advising, and by assisting students who face a variety of challenges that affect academic progress such as academic warning/probation/suspension/dismissal, personal/medical issues, course issues, and/or other university-related issues.  The Student Advocate Office serves both the online student body and the university departments in the resolution of student appeals. 

As the success of our students is a priority, the Online Student Advocate office also specializes in working with students who have academic standing issues, such as academic suspension, by creating academic contracts to help students get back on track. Academic Standing Consultants in the Online Student Advocate office assist students in meeting program GPA requirements. The consultants work directly with the Registrar’s Office and Associate Deans in the academic departments to set up academic plans that aid in the students’ regaining good academic standing in his or her degree program.

In addition to assisting with academic obstacles you may encounter, the Online Student Advocate Office also proactively seeks to learn about areas for improvement through the issuance of surveys sent to students. Polling Analysts within the Online Student Advocate Office create, distribute, and analyze these student surveys in an effort to enhance the online student experience. These surveys cover a range of areas from customer satisfaction to operational procedures.


Please complete the Student Complaint Form and submit it to your advisor if you have an issue that you would like for us to research and advocate on your behalf.

Fee Appeal Process

Grade Appeal Process

Liberty University Online Academic Honesty Appeals (Plagiarism Appeals)

Academic Standing Appeal Process

Student Complaint Form

Please email your appeal as an attachment to the email address below that corresponds with your degree program:

Undergraduate   Graduate
General Studies:

Meet our Advocates

Student Advocates:

Academic Standing Consultant:

Jason Byrd
Director- Student Advocate Office


Collins Friddle
Assistant Director - Student Advocate Office

Erin Bass
Student Advocate


Mark McCormick
Student Advocate


Joaquina Clark-Sheffield
Student Advocate



Andy Smallwood
Graduate Academic Standing Consultant



Daniel Hester
Graduate Academic Standing Consultant


  Daniel Fallen
Graduate Academic Standing Consultant

Marshall Piskorik
Undergraduate Academic Standing Consultant

  Jenn Faust
Undergraduate Academic Standing Consultant

Amy Proffitt
Undergraduate Academic Standing Consultant