Get Help with Complaints, Appeals and Issue Resolution

We look forward to hearing from you and helping you find the answers you need. Please select the department below that best aligns with your concerns.

Primary Offices:


General University Complaint 

Contact For help with
Walk-in: DeMoss Hall, 2247
Email
Call: (434) 582-7200
Financial Aid
Housing
Account Holds and Balances
Personal Issues
Roommate Conflicts


General University Complaint
Student Complaint Tutorial Video

Contact For help with
Walk-in: Hancock Welcome Center
Email
Call: (855) 466-9218
Grade Appeals
Academic Standing Appeals

Additional Offices:

For your convenience, we have also listed other departments that may be relevant for your situation. 

Contact For help with
Walk-in: Green Hall, 1569
Email
Call: (434) 592-5100
Academic Honesty Appeals
Review of Grade Appeals

Contact For help with
Walk-in: Green Hall
Email
Call: (434) 592-5300
General Complaints
Appeal of Dismissals
Grade Appeals
Academic Honor Code
Personal Honor Code

Contact For help with
Walk-in: Green Hall, 1830
Email
Call: (434) 582-2320
Honor Code Appeals
Misconduct Concerns
Additional Residential Concerns

Contact For help with
Walk-in: Green Hall, 1569
Email
Call: (888) 583-5704
SAP Appeals
Appeal for Financial Aid
Additional Financial Aid Concerns

Contact For help with
Walk-in: Green Hall, 1569
Residential Email
Online Email

Call: (434) 592-3600
Fee Appeals
Additional Financial Concerns

Contact For help with
Walk-in: Religion Hall, 126
Residential students
Call: (434) 582-2159
Online students
Email
Appeal for Accommodations
Interpreting Services
Additional Disability Concerns

Contact For help with
Walk-in: Center for Medical and Health Sciences
Email
Call: (434) 592-6400 
Disciplinary Action Appeals
Code of Conduct Concerns