Replace Your Flames Pass
If your Flames Pass is lost, damaged, or temporarily inaccessible, stop by Card Services to get another one.
Suspend Your Flames Pass
When you learn that your Flames Pass is missing, immediately suspend it to prevent fraudulent use by:
-Contacting Card Services at 434-582-7771 or firstname.lastname@example.org.
-Visiting the Flames Pass Portal and selecting “Suspend Card.”
Visit Card Services in person with your found Flames Pass to unsuspend it.
Temporary Flames Pass
A temporary Flames Pass incurs a $10.00 fee that is assessed to your student account.
Temporary Flames Passes are valid for 14 days and provide all the same amenities as your regular Flames Pass, except door access.
New Flames Pass
A replacement Flames Pass incurs a $25.00 fee that is assessed to your student account.
When a Flames Pass has been replaced, it is permanently disabled for your security and cannot be reactivated.
Your first replacement Flames Pass is free, and any additional replacement is subject to a $25.00 replacement fee.