Information Technology adds manager to lead customer service efforts

With an ongoing effort to enhance its overall customer service, Liberty University’s Information Technology Department has created a new position within its communications group, naming Nathan McGlothlin Program Manager of IT Customer Care.

Liberty’s IT Department is committed to providing the utmost customer satisfaction and to ensuring clear and open dialogue with groups at every level of interaction.

“We are excited to have Nathan join a team that is already focused on providing outstanding customer service,” said Matthew Zealand, Liberty’s chief information officer. “He will play an integral part in IT’s new customer service plan, specifically by shaping the culture of direct customer communication.”

McGlothlin served locally with J. Crew for over 11 years, most recently as the Virginia Contact Center’s Senior Sales Manager. During this time he helped the company anticipate future customer needs and proactively implement solutions to address them. He led the human resources, training, and sales departments in shaping a culture that does not take opportunities to serve for granted.

“I am looking forward to getting to know my new Liberty University family,” McGlothlin said. “As we grow together, my desire is to share a service-oriented view of interaction. The goal is to understand what our customers need and then meeting those needs seamlessly. The key to our short- and long-term success will be directly linked to our ability to communicate with each customer.”

He added that he is looking forward to shaping the culture of customer service within Liberty’s IT department.

“I’m thankful to be joining a leadership team who is not afraid of change,” he said. “I look forward to being a catalyst for creating a better version of a team that is already producing in so many ways.”