January 2013 Employee Newsletter


A Word from Chancellor Falwell


Happy New Year!  
I hope you all had an opportunity to rest and be refreshed over the Christmas holiday. Becki and I truly enjoyed our time with you at the Christmas reception. It was wonderful to talk with so many, and to hear how God is using Liberty University in your life. I hope you and your family were able to take advantage of Christmas at the Hancock later that evening, enjoying the Welcome Center that had just been inaugurated earlier in the day with a ribbon-cutting ceremony.
As I look ahead to additional ribbon cuttings in 2013 — the new Liberty Baseball Field and the Jerry Falwell Library — and all that they will enable Liberty to accomplish, I am reminded of the foundation on which they are built. It was the dream that Liberty students would “go out in all walks of life to impact this world for God.”  As faculty and staff, you build on that foundation every day, and now the structures that remain are not just made of concrete and steel, but of hearts and voices and hands that are impacting the world for God today. The upcoming version of the Liberty Journal sheds light on many of these and I encourage you to read it. 
This is a monumental time in Liberty’s story. I am excited to look back with you one day and see how the new College of Osteopathic Medicine or School of Music has changed lives for eternity, or how visitors who experienced our world-class athletic facilities were changed by the difference they saw here. I am grateful for all the ways you invest in students who are not only educated, but changed here. You are part of this unique mission and your role here drives our mission forward.
That mission couldn’t happen without a firm foundation holding us steady.  The truth is, Liberty isn’t grounded just on a foundation laid in 1971. It is set on the one Christ laid for us so many years before. Jesus said to build on rock, not on sand, and I believe that’s what Liberty has done. It’s what we will continue to do. Our faith in Christ is the rock on which new buildings, new dreams, and new futures will be built.  
I look forward to moving forward into 2013 with you.


Employee Athletics Appreciation Night

Employee Athletics Appreciation Night is Saturday, Jan. 26!

Join Liberty Flames Basketball for a night of free fun for all employees. Come cheer on the Flames during a back-to-back event in the Vines Center. The Lady Flames will play Longwood at 5 p.m. as the men prepare to take on Charleston Southern at 8 p.m. Keep an eye on www.LibertyFlames.com as more information is coming soon!
Even more excitement is anticipated as American juggler Albert Lucas performs during both games.


Chancellor Christmas Reception Re-cap

The annual Chancellor’s Christmas Reception, held on Friday, Dec. 14 from 1-5 p.m., was a wonderful time as thousands of Liberty employees celebrated the holiday season together. 

The reception was hosted for the first time at the Hancock Welcome Center, allowing employees to explore the newly constructed facility while enjoying a great time of fellowship with colleagues and friends. The chancellor and his wife, Becki, invited more than 3,200 full- and part-time faculty, staff, and administration for a festive celebration to say thank you for a year of hard work and dedication to the university.

You Stand Out

Across campus, university senior leadership has been looking for staff members who exemplify exceptional work and commitment to Liberty's customer service standards. Last month, tickets were handed out as our way of thanking those whose hard work and dedication (often behind the scenes) made a difference.

Congratulations to December’s You Stand Out recipients: Christopher Walther, Corina Melunis, Craig Hammond, Danielle Seamster, Debbie Windsor, Dianne Hogan, Ed Carton, Emily Knowles, Helen Odell, Jan Guthrie, Jane Himes, Jeremy Whorley, Joy Federico, Katie Anfindsen, Larissa Merritt, Lisa Kinsley, Lisa Worley, Maggie Cossman, Morgan Hout, Rachel Dugan, Randy Johnson, Sidney Jackson, Steve Brisson, Taylor York, and Tom Hinkley.
Remember, these tickets are redeemable for a Barnes & Noble gift card. Be on the lookout — you never know when someone might be noticing that You Stand Out!


You Matter Survey

What you think matters! We appreciate your feedback and want to hear from you about Liberty’s You Matter campaign. To ensure that we provide you with the best interaction, training, and resources available, please complete this brief survey. It is anonymous and will only be used to improve our current services to you.


Thank You for Giving

As Liberty Champions, our employees continually contribute their time and resources to further the mission of Training Champions for Christ. Liberty’s Alumni Relations Office is especially thankful this holiday season for an increase in employee giving from last year. 

“I am pleased to see that employees choosing to give back to Liberty University increased more than 50 percent in 2012,” Vice President for Development Tom Arnold said. “I join our chancellor in thanking each person for their participation in support of our school.” 
The university saw an increase in employee giving from 2011 to 2012. A total of $170,000 has been given thus far. Out of the 524 donors in 2012, 222 are alumni and 48 are in the prestigious President’s Circle. More than 180 of those same employees have also taken the opportunity to Honor the Past and Embrace the Future by making a contribution to the Jerry Falwell Library Campaign.


Customer Survey Responses

The results of thousands of surveys completed each month are in — Liberty is doing great work!

Ninety percent of students feel that Liberty's employees are positive and helpful. They also feel that their questions are being answered directly, and are not just passed around. Our staff has been faithful in pointing out our school’s unique offerings and reminding our students of what a privilege it is to serve them.
You are showing students that you are invested in making a difference through your service each and every day. Remember, your job doesn’t change lives — you do!


You Matter Customer Service Standards

Need an easy way to remember the You Matter customer service standards? Pull out your You Matter customer service pocket guide. Inside you will find the service standards written out with the acronym “YOU MATTER” to help you remember the service standards every day.

Check it out now and try to begin memorizing the acronym to help you better impact students’ lives in your day-to-day interactions.


Employees of the Month — January 2013

Congratulations to our January Employees of the Month. You are a tremendous blessing to this university, and we are thankful for you. Working amid so many outstanding colleagues, this recognition is proof that you go above and beyond normal expectations to consistently produce excellent work with a Christ-like attitude and spirit. Thank you for all you do to make Liberty the shining light that it is. 
Barney Davis, Amy Hara, Alexandra Holcomb, Robert Jackson, Pam Judd, Mary Ellen Stauber, Jamey Sublett, Courtney Walker, Natalie Waters


You Matter Twitter in December

The You Matter Twitter account has been very active throughout December. Here are a few of the best tweets we received from you and your co-workers over the past month.

I saw the words "Laurel, You Matter" at JUST the right time. Thank you!
- @DrLaurelShaler
"I am an optimist. It does not seem too much use being anything else." - Winston Churchill 


Send Us Your Feedback

God has been doing great things around Liberty. We would love to hear your thoughts about how the You Matter campaign is affecting Liberty’s campus. Feel free to send us your feedback and ideas.
Email us at youmatter@liberty.edu.