April 2012 Employee Newsletter
Liberty Continues to Make History
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On the tails of celebrating 40 years, Liberty University has again made history not once, but twice since our last monthly update. The hard work and determination of employees working together with shared vision and purpose have led to landmark accomplishments.
Gathered from multiple departments and led by the Office of Promotional Publications, the planning team spent many hours organizing and making it all come together. One participant who enjoyed the morning’s events called it, “the most thrilling and exciting groundbreaking ceremony” he had ever attended. Over 5,000 students, professors and Liberty friends witnessed the dedication and groundbreaking for the largest building project in Liberty’s history, The Jerry Falwell Library.
While Liberty’s ever-expanding campus is making the headlines, our online counterpart has also reached a pivotal height. This March, Liberty University Online’s enrollment reached 70,000. Senior Vice President for Enrollment Management, Chris Johnson, recognized the hard work of Liberty’s online employees and marketing team with a celebration that included a chocolate fountain and fruit.
It is exciting to watch Liberty grow and to see my father’s dreams continue to thrive through all of your hard work. You truly do matter.
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Video: “First Brick” Celebration for the Jerry Falwell Library
Chancellor Jerry Falwell, Jr. and his wife Becki donated the first commemorative bricks to kick-off the Jerry Falwell Library Campaign in a ceremony in March. Choosing four bricks the Falwells used the online process and completed their order in minutes.
Video: CASAS Recognizes Employees
The Center for Academic Support and Advising Services (CASAS) recently held a breakfast in honor of their employees. At this special event, the most recent employees of the month were recognized and awarded their Employee of the Month packets.
April Employees of the Month
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Join us in recognizing April’s employees of the month – each employee chosen has exemplified the integral aspects of Liberty’s mission by encouraging their coworkers and positively effecting their work environment. Their hard work, integrity, positive attitude and commitment to excellence are valued by the Liberty community. They are; Andrea (Noe) Lagos, Susan Crabtree, Dianna Drane, Kylie Kennedy, Harold Knowles, David Morgan, Joanna Novack, Lauren Scoville, Brian Shesko, Wendy Shields, Seth Sites, Joshua Spence, Heather Usewicz, and Jordon Willard.
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The Center for Multicultural Enrichment
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As the You Matter campaign was implemented across campus, stories of exceptional employees began to surface almost immediately. The Center for Multicultural Enrichment (Center4ME) has expounded upon the initiative and incorporated its standards throughout their office.
“In January, my administrative assistant [Dammy Onafowokan] and I reviewed the employee recognition ideas and Center4ME is proud to state that we had already been implementing 10 of 61 ideas prior to the ‘You Matter’ campaign. In an effort to ‘step up’ our efforts, we have committed to implementing 15 more activities — one per week of the semester,” said Center4ME Director Melany Pearl.
The Center4ME believes that the potential of the You Matter campaign to increase productivity and staff cohesion is very valuable. They have risen to the challenge and have begun to recognize a Center4ME student employee of the week in their office and have added Fun Friday activities and a student employee suggestion box.
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Rock Star!
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Kristin Conrad, Marketing Director for the Office of Promotional Publications, put her own spin on recognizing employees who have gone above and beyond. A weekly “Rock Star” is anonymously nominated by employees, to be recognized for their hard work and contribution to the office.
Each Friday, one employee is awarded the Rock Star award, a studded, glitter adorned carving of the words “Rock Star” to decorate his/her cubicle. That employee also is granted the right to be referred to as "rock star" for the following week.
What a great way to recognize our outstanding Liberty employees weekly, in addition to our Employees of the Month. Each department can purchase their own Rock Star award at our local Target.
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New Story of Liberty Mountain Interactive Timeline
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Most Liberty Alumni are familiar with the inspiring story of how Dr. Jerry Falwell, Sr. prayed for, and through generous contributions, acquired areas of Liberty Mountain. God continues to bless Liberty. It is important for faculty, staff, students and alumni to know the stories that have shaped Liberty into the world-class university that it is today.
Rare photos have been compiled to construct an online, interactive timeline, documenting Liberty’s rich history. As you peruse through the Liberty Mountain Timeline, we hope that you are motivated by the story behind the world’s largest Christian university.
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You Matter Twitter This Past Month
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Are you following us on Twitter? Follow us @LibertyUMatter to stay current on news, be eligible for great giveaways and encourage your fellow employees.
Top Tweets in March:
Just had one of the best customer service experiences @LibertyU student service center--so helpful! @LibertyUMatter
- @bgpico
14 tips on running an efficient meeting ow.ly/9UvCP
- @LibertyUMatter
Did you know it takes 12 positive experiences to make up for 1 negative experience with a customer? Great infographic: http://www.nbrii.com/blog/customer-service-infographic
- @LibertyUMatter
@libertyumatter My favorite part is my co-workers and discounted snacks! #libertycareercenter
- @pastortylerh
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Customer Service Standard of the Month
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"Customer loyalty is created when core service elements meet expectations and quality service exceeds expectations, consistently." Our students, their parents or guardians, alumni, professors, staff and donors are all a part of the Liberty University family. We have the honor of representing Liberty to each of these groups. Simply fulfilling that responsibility may put a punch in your time card, but exceeding that responsibility allows you to make a difference and change lives. If we are to wear the badge of Liberty employees, and more importantly, Christians, our actions and interactions ought to reflect the difference Christ has made in our lives and the difference we can make in the lives of others. Read all of our Service Standards online. |
Send Us Your Feedback
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We want to hear from you! Email your thoughts, questions and comments to YouMatter@Liberty.edu, or tweet about it! |
