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Monday, August 1, 2016

8 Web Manager Checkpoints

8 Things to Do Before You Publish

By Nathan Skaggs

Creating and maintaining your web pages can be overwhelming, and sometimes the web doesn’t get the attention it deserves. This is understandable when you have a million other tasks that seem more pressing than a web page.

However, visitors to your page don’t see it that way. It’s their first impression of your department and, in a greater sense, our university. So, you’ll want to make sure everything is in tip-top shape before your page is published.

Here are eight simple things you should look for on your pages before they go live.

1. Current Content

Keeping your content fresh and up to date should be your top priority. For academic departments, this means including any new degrees, specializations, or minors on the web. It’s important that all of the information for each program of study is accurate, too.

After all, this is most likely the first place a prospective student will go to find out more about your program. Don’t miss your chance by leaving out information or having outdated content.

It's important that you schedule regular web maintenance to review, update, and improve your pages.

2. Header Sequencing

It’s tempting to choose a heading style to make key phrases stand out from the rest of the content on your page. But, headings should be used specifically for labeling sections of content on your page. If you want information to stand out, use bold or italicized text. We also have some icons that you can use that may help bring more attention to important notes on your page.

As you’ve heard before, headings are important for scannability. Make sure your headers flow in a progressive order, from H1 to H2 to H3 and so on.

3. Voice & Tone

Your content should always be conversational and user-focused. If we’re just focusing on ourselves or our department in our content, we’re doing it all wrong. Instead, let the reader know how they will benefit from what we’re offering.

Follow our voice & tone guidelines to ensure your content is warm and inviting.

4. Spelling & Grammar

Let’s face it—we all make mistakes. With human error in mind, it’s important to use the tools available to ensure that those errors don’t make it out into the public for all to see. When an institute of higher education such as Liberty has glaring spelling or grammar errors, it’s just embarrassing. You can avoid embarrassment by using spell check and reading through your text ahead of time.

5. Paste as Plain Text

Having trouble with different size fonts or strange spacing on your page? It could be because you’ve copied the content from a Word document or another source and have pasted it directly into the WYSIWYG.

Copying and pasting content without using the “Paste as Plain Text” option can add extra html code to the page. While you won’t see the code, you’ll definitely experience the negative consequences of extra code once the page is live.

6. Navigation Sets

These are important for the user experience because they help them find other pages in your department that are relevant to them. You don’t want your users lost or without information simply because they couldn’t find it. Navigation sets will help them find what they’re looking for—and quickly!

Add an existing navigation set to your page by:

  • Opening the Page Properties
  • Checking the box to display departmental navigation
  • Selecting the set you want from the dropdown list

7. Links

Links are great to have on your page to lead users to more information. But they're not so great when they don’t work or aren't labeled clearly.

Before your page goes live, be sure to check all the links to make sure they're working properly and linked to the correct location. This includes links to:

  • External web pages
  • Other Liberty pages
  • Documents/PDFs
  • Email

A site search of Liberty.edu returned 1,780 results for links labeled "click here." Where do you think a link labeled “click here” will take you? It’s hard to tell because the link text is not descriptive. Instead, you should use words that clearly describe where a link is going.

8. Image Sizes

Always, always, always size your images in Photoshop before uploading them to your file manager. Sizing images in Web Manager can cause slow load times for your page, and may even impact the quality of your image. That’s because web browsers try to load the image at its original size.

Be sure to check your image sizes after uploading them to your page to make sure they're the right size!

Check It Off

Checking these eight things before your page gets approved will save you editing time in the future and increase your chances of a faster page approval.

Nathan Skaggs Web Content Associate

Posted at 11:07 AM | Permalink

Thursday, June 16, 2016

SEO Basics Guide for Beginners

A Beginner's Guide to Search Engine Optimization

By Diane Austin

You’ve got valuable information on your webpages that your audience needs, but they can’t seem to find it. Before you submit a request for a new website design, a blog, and three new social media accounts, try applying some standard SEO techniques.

What is SEO?

SEO stands for Search Engine Optimization, and it is a way of making your web content easier to find. If you apply these SEO basics to your web pages, you’ll instantly be easier to find.

SEO Basics

Gather Your Keywords

Sometimes our institutional language and acronyms do a poor job of describing our services to outsiders. The first step in making your web pages SEO-friendly is to put yourself in the user's shoes. What do people call the thing or service you offer? Think of all the ways that your website visitors might refer to what you do and use those terms – or keywords – on your page.

Keywords in the Page Title

Put keywords in your page title, which is editable from Web Manager Page Properties. The title should be a big signpost to help visitors understand what your page is about. It also helps search engines guide visitors to your page when they search for you.

Keywords in the h1

Put your keywords in the heading 1 - or h1 - at the top of the page. There should always be one and only one h1 on your page. It is often the same or very similar to the page title. Your h2s and h3s – which should be used to further organize and subdivide your page content – should also contain keywords. Users scan webpages looking for information, so putting keywords in headings and subheadings makes them easy to spot.

Keywords in filenames

Before uploading images or PDFs to your webpages, save them with SEO friendly filenames:

  • Put the most important keywords at the front of the filename.
  • Use hyphens or dashes between words instead of spaces, underscores, or just running words together.
  • For PDFs, put revision dates in the document footer or description rather than in the file name.

Keywords in Alt Tags

Put keywords in alternative text or “alt tags” for images. You are using alt tags, aren’t you?

Alt tags help visually impaired users who rely on screen readers to tell them about your webpages. The alt tag should describe the image to someone who can’t see it. Your alt tag can help them “see” the image, but it can also help search engines see that the image is related to your keyword. Look for the link to our SEO Checklist at the end of this post for more details on how and where to add the alt tag.

Keywords in links

For anyone to find your page – including Google and other search engines – you’ll have to add links to it. The link text you use can also help your SEO efforts. There are 275 links on Liberty’s website that say, “click here.”  What will visitors find when they click there? Who knows! We do know that website users don’t like “mystery links.” Using the right keywords in your link text helps users follow the “information scent” to what they are looking for. For example, the link text for your internship page could say, "Internship Information" and the link to the internship application could say, "Internship Application" or "Apply for an Internship."

Example from the Helms School of Government

We recently worked with the Helms School of Government to improve their webpages, including SEO. Here’s an example of how we applied these SEO basic principles to their pages.

Keywords – Potential students are looking for degrees in specific subject areas. They want their education to train them for a career and they may even have one or two specific career paths in mind. The School of Government offers a degree in Criminal Justice with a concentration in Crime Scene Investigation, so we targeted all these keywords:

  • Criminal Justice
  • Crime Scene Investigator
  • Crime Scene Investigation
  • Crime Scene Investigation Degree

In addition to improving the Criminal Justice Degree page, we added a page for the concentration in Crime Scene Investigation using keywords in these places:

Page Title – BS in Criminal Justice – Crime Scene Investigation

H1 – Bachelor of Science in Criminal Justice – Crime Scene Investigation

File name of header photo – BS-in-Criminal-Justice-Crime-Scene-Investigation.jpg

Alt tag for header photo – BS in Criminal Justice – Crime Scene Investigation

Text on the page included the keywords, related terms, and variations of the keywords in the body text – "Crime Scene Investigation degree," "career in criminal investigation," "Crime Scene Investigator," "Crime Scene Photography," "Crime Scene Management," and "Criminal Investigations."

Link text – the link text for the Degree Completion Plan is called “BS in Criminal Justice – Crime Scene Investigation.”

We also added a meta description to the page that appears in search results and includes the keywords and lets the users know the page will explain what the degree offers:

Seeking a BS in Criminal Justice - Crime Scene Investigation? Take a look at what we have to offer at the Helms School of Government.

Try it yourself!

Except for adding the meta description, you can do most of these things yourself. We’ve put together an SEO checklist to guide you and remind you of these basics.

If you need additional help or just want someone to look over your SEO changes, contact me by email or instant message. I'd love to talk to you about your web content and SEO.  

Posted at 11:33 AM | Permalink

Friday, April 29, 2016

Simply Said: Plain Language for the Web

by Debra Torres

Communicate with your readers - naturally

There’s a word that my Cuban mother-in-law uses in conversation that tells me when she’s ready to listen. And although I’ve tried and failed to learn Spanish many times, I do know that when this one rolls off her tongue, it means she’s all ears.

The word is “dime.” It sounds like “dee-may.” And it simply means: “Tell me.”

It reminds me of a phrase that I sometimes use when I’m ready to really engage in a heartfelt discussion: “Let’s talk.”

“Let’s talk” or “tell me” moments make for the best kinds of conversation, I think. To me, they indicate that it’s time to kick off your shoes, grab a cup of something warm, and have a heart-to-heart with someone you care about.

In moments like these, people talk at the same level. They naturally stay conversational and ease up on the use of complicated language. 

I think this is why I love writing for the web so much. It’s filled with “tell me” and “let’s talk” moments.

Or at least it should be.

Are You Relating to Your Audience?

Unfortunately, more often than not, we use the web as a platform to “talk at” or “down to” our users in a way that can create a disconnect with them. In a medium that can create a warm, one-on-one experience, our scholarly language can come off cold and standoffish.    

We don’t mean to communicate this way, I’m sure. Who tries to alienate their target audience on purpose?

I think that maybe we’re just not understanding that the secret to engaging our audience on the web lies in keeping our text simple and relational.

In a Q&A over on the Acrolinx blog, Deborah Bosley from The Plain Language Group suggests that when you're describing something to your target audience, you should write it the same way you would imagine them describing it to their friends. “That often means not talking to them like they’re subject matter experts,” she says, “but rather using language that’s plain, direct, and succinct.”

Bosley also gives some tips on plain language that include:

  • Keep your sentences short (15-18 words)
  • Keep paragraphs short (3-5 short sentences)
  • Use 3-5 headings per page 

Write for Their Reading Level

Because of a multitude of factors like disabilities, device limitations, and the fast pace of our culture, I suggest you write at an 8th grade reading level. With a level that low, you know you’ve lost a good portion of your readers when your web copy tests in at a much higher level.

If you’re looking over your pages now and seeing some room for improvement, you’re not alone. Huge companies and even government sites are seeing the value of plain language and are making the switch. And Google is even rewarding sites with better ranking when page text is written plainly and clearly.

Let’s Talk

The Liberty University Web Content Team wants to help you make your pages more readable for your users. For starters, you can read our Web Writing Tips and our Voice and Tone Guidelines. There are also many great posts in this blog that can help get you started. Connecting with your users in a way that they understand is not as hard as you may think. The answer is an easy one.

Keep it simple. 

Debra Torres Web Content Specialist

Posted at 11:13 AM | Permalink

Friday, March 18, 2016

Walls of Text: They keep your users out

By Kari Barton

Do you have a lot of vital information to tell your users? Of course you do! But let's communicate it better than providing the user with a giant wall of copy. They won't read this dense text anyway because it's too daunting and lacking that "information scent" which lets them know they're on the right track. 

You and I are web users as well as content creators, so we know first-hand that large blocks of text are not inviting to read. 

Creating Barriers

Here's a wall of text:

No one wants to read this. It's simply too long and doesn't look like it will contain any information that I want to know. I don't even know how to scan it because nothing stands out. 

Tear Down That Wall!

Here's the text from the example above, but redone: 


Now we can actually scan the text and pick out what areas we might want to read further. It invites us to read by breaking up the text into manageable chunks, and - best of all - it allows us to quickly find and focus on the areas we're most interested in. 

Here's how we broke down the wall:

  • Put lists in bullets instead of paragraphs: Bullets are great for quick scanning and identifying lists!
  • Added headers: Headers break up paragraphs and allow users to identify what section they want to read for more information. 
  • Added links: Linking is crucial on the web. Whenever appropriate, add a link to point your users to more information on a particular topic that you are referring to. 
  • Cut the unnecessary parts: If there are words and ideas in the text that don't help the user better understand the topic at hand, cut out that ROT!

You can do it too!

Take a look at your most text-heavy pages and consider if the page is still easy to scan and user friendly.

Test It

You can test if a page is easy to scan by showing it to someone (who is not already familiar with the page) for about 5 seconds and seeing if they were able to get the basic gist of the page. That's about how long your users will spend scanning your page before either finding what they're looking for or clicking the back button. Don't keep them out by building a wall!

Kari Barton Web Content Specialist

Posted at 10:54 AM | Permalink

Tuesday, February 16, 2016

Eliminating Your FAQ Page

by Nathan Skaggs

Users expect to find the information they’re looking for when they visit your page. So why send them somewhere else like an FAQ page? The best way to give users the information they need is to include it on your page.

If users are having a hard time finding an answer on your department’s webpage, it’s time to find out why and then make a change.

What’s the reason?

It’s important to know why your page doesn’t have the answers before we talk about how to fix the problem. This will give you a better understanding of the direction you’ll need to take when reworking your page.

So why aren’t you already answering your user’s questions?

  • Is your page too complicated? Simplify it.
  • Are the answers buried under content ROT? Clean it up.
  • Does your page not even have the answer? It should.

Remember, your page is about the user. Make it easy for them to find what they’re looking for.

What to do instead

Most often FAQ pages answer the most basic questions that should already be answered on the page. I like the way web designer Christopher Mackay describes FAQs in his blog on Tantramar Interactive:

“What an FAQ page says to your visitors: “We could’ve answered your shipping question on the Shipping page, but it’s easier for us to put everything in one place; your convenience is a secondary consideration (if that).”

Put the shipping information on the shipping page. If the information doesn't belong on that page, lead the user to the appropriate page by using well-organized and clearly labeled links in your navigation.

Makes sense, doesn’t it? Well, here are a couple of simple fixes you can make to your pages that will do exactly that and eliminate your need for an FAQ page.

Use headings

Users will scan your page to find the information important to them in that moment. Headings are a great way to organize information on your page.

A list of questions with answers can be hard to sift through. Don’t make the user dig for answers. Consider headings your neon sign that draws users to the information.

Headings should:

  • Be descriptive of the content that follows
  • Be short and to the point
  • Help organize your information in a way that makes sense to the user

Organizing your pages into manageable sections will help the user find exactly what they’re looking for. They won’t have to search through blocks of text or pages of answers because you‘ve already done the work for them.

Use lists

Bulleted and numbered lists are a great way to organize the information within each section on your page. Lists can help keep your important information from getting buried under the text. Pair your list with a descriptive header or lead-in sentence. This will help the user find what they need with a quick glance at the page.

Let's use this line for our example: "Now that you're ready to apply, you need to fill out the application, create an introductory video, and then submit both online."

There are three main steps listed in the above sentence, but your user won't know that with a glance at the page.

Do something like this instead:

Steps To Apply (heading)

Now that you're ready to apply, here's what you need to do:

  1. Fill out the application
  2. Record an introductory video
  3. Submit your application and video

See how much clearer this is? The header tells the user exactly what information they'll find in that section. A numbered list organizes it for easy reference. Immediately your user will know what the steps are without having to sort it for themselves.

An FAQ page is a last resort

Don’t rely on an FAQ page to do the job that your regular pages should be doing. However, there are cases when an FAQ page might be needed.

Complicated financial aid or admissions processes might benefit from an FAQ page. Still, you should briefly answer the questions on your main page before sending them to an FAQ page. And don’t forget to always link back to the corresponding page from the FAQ page.

Make the change

Remember, whichever page your user is on is your most important page. So treat it that way. By using headers and lists, you will be able to cover a wide range of information in a clear and concise way. And don’t forget to keep your pages up-to-date to avoid any unnecessary confusion. After you’ve made these simple changes your pages will be so organized you won’t need an FAQ page!

Nathan Skaggs

Posted at 4:31 PM | Permalink

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