Telephony

Contact Telephony

(434) 592-7800 www.liberty.edu/helpdesk

Telephony manages phone resources and provides voice services to the University community.

Knowledge Base Articles 

• How to reset your Voicemail password
• Cisco plugin for Office Communicator
• Dialing internationally

Manage your phone

	Manage your phone settings Speed dials, call forwarding, etc
	Customize your Voicemail Playback options, message notifications, reset password

Additional Productivity Features:

• Visual Voicemail
• Mobility (Single Number Reach)
• Shared Lines
• DND (Do Not Disturb)
• BLF (Busy Lamp Fields)/Speed Dial
• Extension Mobility
• Meet-Me Conferencing
• Call Pickup (answer another extension)
• ViewMail for Outlook

Additional Personalization Features:

• UCM Manager
  • Manage phone options such as PIN, speed dials, etc
• Cisco PCA
  • Manage voicemail greetings and settings, reset voicemail password.
• Phone Designer
  • Customize your phone with backgrounds, ringtones, and more. Supported by the 7945, 79X1 phones. Cisco 79X0 phones are not supported.
• Personal Directory
• Fast Dials
• Speed Dials
• Abbreviated dials
• Immediate Divert

Additional Services 

• WebEx
• Toll free numbers
• Automated inbound call routing (menu prompts)

Request any of these additional services by submitting a ticket.