Computer Lifecycle Management 

Is your computer eligible for replacement?

Enter your serial number in the field below

Surface Pro serial numbers should not include 'SP'

How to find my service tag / serial number


What is the Lifecycle Management program? 

The Lifecycle Management program facilitates a centralized, annual replacement of aging desktop and laptop computers in use by University faculty and staff. Instead of individual departments spending numerous hours attempting to determine what needs to be replaced each year and often over or under-purchasing, the University has moved to a regular refresh cycle that will ensure that all faculty and staff receive new equipment over regular intervals of time. Departments will no longer be expected to budget for and replace their laptops and desktops when replacing with a comparable computer. Instead, this task will be handled by Information Technology at no cost to departments. This program does not cover replacement of accessories (monitors, docking solutions, video adapters, etc.) and departments should budget accordingly to cover these costs.  Devices that are not replaced within two eligible LCM cycles (devices more than 6 years old) will no longer be considered eligible for the program.


Learn More About Laptop LCM 
Learn More About Desktop LCM

More Information

Contact IT Surplus:

Liberty University Information Technology will offer a limited number of computers for buyback to University staff, faculty, and the general public.


Phone: (434) 592-7006
Hours: Wed–Fri: 2:00 p.m.–4:30 p.m.


Please provide 24 hours notice if you need to cancel your appointment to pick up your new laptop. 


Contact the IT HelpDesk:

Phone: (434) 592-7800
Email: For questions specific to the LCM process, please email
View Hours & Locations

Laptop Lifecycle Management FY19

The FY19 Rollouts… 


During the next  laptop replacement cycle the following models will be replaced:

  • Dell Latitude E5440 & E5540
  • HP ProBook 640 G1 & 650 G1

We are using an automated inventory system to identify and notify employees who are currently using University laptops that meet our criteria for replacement. 


If your laptop is eligible for replacement, you will receive an email prior to the start of the Lifecycle Management Program containing further instructions and details.


Users with models listed above are likely eligible to have their laptops replaced during this year's LCM.  Computers will be distributed on a first come, first serve basis. Devices that are not replaced within two eligible LCM cycles (devices more than 6 years old) will no longer be considered eligible for the program.



New LCM Windows computers will be formatted with Microsoft's Windows 10 operating system. To learn more about Windows 10, please visit



iPad Policy

iPads are no longer replaced as a part of the LifeCycle Management (LCM) program.  Departments will be responsible for the purchase and replacement of iPads and must adhere to the policies outlined below.  A four-year lifecycle is still recommended for iPads to ensure the University gets the best value out of the device without sacrificing cost, performance, or security.  


Security of the device is Information Technology's primary requirement and concern.  When a device is unable to run a secure/supported iOS it is vulnerable to security breaches and University information can be at risk.  If an iPad can no longer run a secure/supported iOS, the device must be surrendered to IT and replaced by the owning department.  IT will notify departments and users of unsecure/unsupported devices as soon as possible, so that the device can be surrendered to IT. 


The following policy applies to departments who wish to replace their iPads:

  • If the device is not capable of running a secure and supported iOS it must be surrendered to IT at one of the IT Helpdesk locations.  IT will notify the department and/or user of the device, explaining that it does not support a secure iOS and we require the device to be surrendered.  The unit will be retired and a new device can be purchased by the department.
  • If the unit is 4 years old or older, the unit can be retired by surrendering it at one of the IT Helpdesk locations.  It will be available for resale through IT Surplus per normal process.
  • If the device is less than 4 years old, the department can either re-assign the replaced unit within their department, or allow HelpDesk to buy it back so it can be resold and redeployed within a different department.


10 Day Buyback Program! 

As part of the Lifecycle Management program, Liberty University will be offering a buyback option to all faculty and staff who turn in their old Liberty computers for new replacements. Once an employee returns his/her old computer, Information Technology will immediately format and erase the hard drive on the computer, and will then hold the computer for 10 days for the employee in case they want to purchase the computer from the University for personal use only. After the 10 days have expired, the employee may still purchase their old computer or any other LCM surplus equipment but it will be on a first-come-first-served basis.


It is important to note that when repurchasing the computer, all University licensed software will be removed from the hard disk and a fresh installation of the original Windows® operating system will be installed. 


There will be no other special software on the computer and it will no longer be supported by Information Technology.


Instead, the employee should only contact Information Technology for assistance and repair for the new, Liberty-owned computer. These computers will not be eligible to be repurchased or redeployed by University departments.


For buyback-specific questions or to make a purchase, please contact IT Surplus at (434) 592-7006.