IT Marketplace Policies

Recommended Computers

The most important technology that you will need at Liberty is a computer and Liberty’s IT Marketplace offers several kinds of computers depending on what you want and need for your classes. Liberty has partnered with Dell, Lenovo, and Apple to offer students discounts on computers from all three manufacturers.

Recommended Hardware Specifications

Students are also able to bring their own computers from home to use on Liberty’s campus. If you will be bringing your own computer, we recommend the following hardware specifications so that you can comfortably run multiple applications as well as take full advantage of Liberty’s network:

· Processor: Intel i-Series (i3, i5, i7) or equivalent
· Memory: 8 GB RAM
· Hard Drive: 250 GB HDD or higher/256 GB SSD or higher
· Video: 512 MB or higher
· Wireless Card:
     · IEEE 802.11ac WLAN NIC
     · 2.4 GHz/5GHz Dual Band
     · 3x3 1300 Mbps. (20/40/80MHz)
     · WPA2-PSK/WPA2-Enterpirse
· Recommended Operating System
     · Windows 7/8
     · Mac OS X 10.9 or newer

Minimum Hardware Specifications

· Processor: Intel i-Series (i3, i5, i7) or equivalent
· Memory: 4 GB RAM
· Hard Drive: 160 GB HDD or higher/128 GB SSD or higher
· Video: 256 MB or higher
· Wireless Card:
     · IEEE 802.11a/b/g/n WLAN NIC
     · 2.4 GHz/5GHz Dual Band
     · 2x2 300 Mbps. (20/40MHz)
     · WPA2-PSK/WPA2-Enterprise
· Recommended Operating System
     · Windows 7/8
     · Mac OS X 10.6.8 or newer
 

*Please note that each school department may have higher requirements then the recommended specifications listed here. (i.e. School of Engineering and Computational Sciences)

Recommended Software

Liberty has also partnered with multiple software vendors to offer students great discounts on some of the software that they need for their computers, too. The Microsoft Office suite (Word, PowerPoint, Outlook, Excel, Access, OneNote, etc.) is available at a substantial discount from the IT Marketplace, along with much of the software that is required by individual classes in a variety of majors.

Warranty & Repair Information

Warranty

All recommended Dell and Lenovo bundles purchased through the IT Marketplace come with the option to purchase a manufacturer's warranty (valid up to 4 years) and are eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty. All Apple computer purchases have the option of choosing no warranty or 3 year manufacturer's warranty that is eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty. 

Repairs 

We are also able to perform certain hardware & software repairs on Dell, Lenovo and Apple laptops, but this service depends on the type of warranty, damage, and other factors.

Software Installation Assistance

All customers who purchase software through the IT Marketplace can receive installation assistance by Liberty University's IT HelpDesk for free. You can call, stop in, or visit the HelpDesk website for free IT assistance.

Return Policy

Please see the following return policies for complete details as GovConnection and Apple will handle returns for purchases made through their stores. Liberty University is not responsible for the products you order through the IT Marketplace.

International Orders

Shipping laws do limit some of the items that are purchasable through the IT Marketplace. If you would like to purchase items using an international debit or credit card or if you would like to ship the item internationally you'll need to contact our GovConnection Rep to place the order. You can find the information at the bottom of this page.

For more information on GovConnection's international shipping policies please visit their International Shipping policy page.

For more information on Apples international shipping policies please visit their shipping policy's page.

Order Problems/Questions

If you have questions about your order, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below:

Apple Christi Tucker-Martin christi@apple.com 800-692-7755
GovConnection Marnie Petersen 800-800-0019 x75522
Kivuto (Formerly eAcademy) General Support
support@kivuto.com
888-396-1447