IT Marketplace Policies

Recommended Computers and Software

The most important technology that you will need at Liberty is a computer and Liberty’s IT Marketplace offers several kinds of computers depending on what you want and need for your classes. Liberty has partnered with Dell, Lenovo, and Apple to offer students discounts on computers from all three manufacturers.

 

Hardware Specifications

Students are also able to bring their own computers from home to use on Liberty’s campus. If you will be bringing your own computer, we recommend the following hardware specifications so that you can comfortably run multiple applications as well as take full advantage of Liberty’s network.

Recommended Hardware Specifications:

  • Processor: Intel i-Series (i3, i5, i7) or equivalent
  • Memory: 8 GB RAM
  • Hard Drive: 250 GB HDD or higher/256 GB SSD or higher
  • Video: 512 MB or higher
  • Wireless Card:
    • IEEE 802.11b/g/n WLAN NIC
    • 2.4 GHz/5GHz Dual Band
    • 3x3 1300 Mbps. (20/40/80MHz)
    • WPA2-PSK/WPA2-Enterpirse
  • Recommended Operating System
    • Windows 10
    • Mac OS X 10.9 or newer

 

*Please note that each school department may have higher requirements then the recommended specifications listed here. (i.e. School of Engineering and Computational Sciences)

Minimum Hardware Specifications

  • Processor: Intel i-Series (i3, i5, i7) or equivalent
  • Memory: 4 GB RAM
  • Hard Drive: 160 GB HDD or higher/128 GB SSD or higher
  • Video: 256 MB or higher
  • Wireless Card:
    • IEEE 802.11a/b/g/n WLAN NIC
    • 2.4 GHz/5GHz Dual Band
    • 2x2 300 Mbps. (20/40MHz)
    • WPA2-PSK/WPA2-Enterprise
  • Recommended Operating System
    • Windows 10
    • Mac OS X 10.6.8 or newer

 

Recommended Software

 

 

Wireless Recommendations and Supported Standards

Wireless Adapter Standards

  • Unsupported
    • IEEE 802.11b/g/n WLAN NIC
    • 2.4 GHz Single Band
    • 1x1
    • 802.11 b data rates
  • Alternative
    • IEEE 802.11ac or 802.11a/b/g/n WLAN NIC
    • 2.4 GHz/5GHz Dual Band
    • 2x2 867 Mbps (802.11 AC) or 300 (802.11n) (20/40/80Mhz)
    • WPA2-PSK/WPA2-Enterprise
  • Recommended Adapters
    • Laptops
      • Linksys - WUSB6300 AC1200 Wireless-AC USB 3.0 Adapter
      • Netgear - A6210 AC1200 Wireless-AC USB 3.0 Adapter
      • ASUS - USB-AC56 AC1300 Wireless-AC USB 3.0 Adapter
    • Desktops
      • ASUS - PCE-AC68 AC1900 Wireless-AC PCI-E Adapter
      • ASUS - PCE-AC56 AC1300 Wireless-AC PCI-E Adapter

Supported Gaming Consoles

  • Nintendo 3DS and later
  • Nintendo Wii U
  • Playstation 3 and later
  • Playstation Vita
  • Xbox 360 and later

 

Liberty has also partnered with multiple software vendors to offer students great discounts on some of the software that they need for their computers, too. The Microsoft Office suite (Word, PowerPoint, Outlook, Excel, Access, OneNote, etc.) is available for free at Liberty.edu/Office365.

 

 

Warranty, Repairs, & Software Installation 

Warranty 

Dell recommended bundles and Lenovo ThinkPad bundles purchased through the affiliate Online Webstore come with the option to purchase a manufacturer’s warranty (valid up to 4 years) and are eligible for on-campus service and repair at the IT HelpDesk for the entirety of their warranty.

Repairs 

We are also able to perform certain hardware & software repairs on Dell, Lenovo and Apple laptops, but this service depends on the type of warranty, damage, and other factors.

Software Installation Assistance

All customers who purchase software through the IT Marketplace can receive installation assistance by Liberty University's IT HelpDesk for free. You can call, stop in, or visit the HelpDesk website for free IT assistance.

 

 

Return Policy

Online Return Policy

Please see the following return policies for complete details as GovConnection and Apple will handle returns for purchases made through their online web stores. Liberty University is not responsible for the products you order through online affiliates. 

Contacting an Online-Vendor Representative:

If you have questions about your order purchased through an affiliate vendor, or if there is a problem with your order, please contact the appropriate vendor representative using the contact information below:

Apple Christi Tucker-Martin  800-692-7755
GovConnection Marnie Petersen 800-800-0019 x75522
Kivuto General Support 888-396-1447

 

In-Store Return Policy

Apple products may be returned within 14 days of purchase if in the original sealed package (unopened) and with original store receipt. (Products must be of the current version or model.).

Opened Apple products are not returnable in store. Once a device is no longer in its seal, it will not be eligible for refund or replacement.

Defective products will be handled in accordance with the manufacturer's warranty. Products inoperable upon first use will be eligible for repair under warranty within the Apple Authorized Service Provider (AASP) located next to the IT Marketplace.

Software may be returned within 14 days of purchase if in original sealed package (unopened) and with original store receipt. Open software will only be eligible to be exchanged with the same software. Downloadable software is exempt from this policy, and will not be eligible for returns or exchanges.

A restocking fee of at least 15% may apply to returns accepted outside the above guidelines. All returns are subject to approval by the IT Marketplace management staff. Depending on the specific product, other policies may apply.

 

 

International Orders

Shipping laws do limit some of the items that are purchasable through the IT Marketplace. If you would like to purchase items using an international debit or credit card or if you would like to ship the item internationally you'll need to contact our GovConnection Rep to place the order. You can find the information at the bottom of this page.

For more information on GovConnection's international shipping policies please visit their International Shipping policy page.

For more information on Apples international shipping policies please visit their shipping policy's page.

 

 

Topics:

Recommended Hardware

Recommended Software

Wireless Recommendations

Warranty & Repair Information

Return Policy

International Orders