Our connectivity issues were referred to Network Services and Jose Espinoza came to me personally to investigate. Everything from the encounter with him as he attempted to gain a full understanding of our problems to the eventual temporary solution was first rate.
Even though they have a bandwidth expansion in the works, they gave priority to devising a temporary solution that would help us now. He returned with Tirian Wilson and they helped install the patch on the computers that were most affected and are returning to finish installing the patch tomorrow.
Everything about this interaction and these guys is to be highly commended!