IT HelpDesk - Campus Support

IT HelpDesk - Campus Support is here to provide technical support for all students, faculty, and staff ranging from personal computer to in-classroom support. Our goal is to combine the tools of education and technology to enhance the learning and productivity across campus.

 

Available Services:

Walkin Support.

Onsite Support.

Classroom Support & Equipment Reservations.

Customers can visit our offices with personal laptops and desktops, Liberty-owned laptops, or other mobile devices. We offer these services to our customers from four convenient office locations on campus. These locations include Green Hall 1539, Demoss Hall 2414, LUCOM 3122, and River Ridge.

This support involves members of our team visiting the area/office where the problem has been reported. These services are not offered for laptops, but rather for desktops, printers, vending machines, some office technology, etc.

Equipment Reservations available to Faculty and Staff Only.

This support involves members of our team responding to help calls created from classrooms. We work troubleshoot and resolve the issue quickly to help get the class up and running again.

Available Equipment for Reservations Include:

  • Cameras

  • Microphones

  • TVs

  • Projects

Reserve Equipment Now

Hardware Support.

Software Support.

Mobile Device Support.  

Full hardware support is offered for Liberty-owned devices.  Hardware support for personal devices only extends to warrantied Dell, Lenovo ThinkPad, HP and Apple computers.  Limited hardware support is offered for other computer manufacturers, but this only includes customer replaceable units (CRUs) as qualified by the manufacturer.

We offer limited software support on all eligible software titles, which includes, but is not limited to; Windows, Mac OSX, and Linux based systems.

We offer limited mobile device support for Apple, Android, and Windows based mobile devices.  This support includes; email configuration, Liberty-Secure network setup, and installation of Liberty approved applications.

Printer Support.

Lifecycle Management. 

Loaner Computer Program.

Helpdesk Campus Support supports all Liberty University owned and contracted printers.  As a part of this support, we evaluate requests for new printers, relocate printers as required by department moves, and troubleshoot to repair hardware and software issues.  Personal printers are not supported under this model.

University owned computer equipment is also replaced at the end of their life under our Lifecycle Management program to ensure technology usefulness.

When available, loaner computers can be checked out by any Liberty University faculty or staff member. 

View HelpDesk Locations & Hours.