Customer Relationship Management (CRM)
Microsoft Dynamics Customer Relationship Management (CRM) workflow automation and analytics let your office staff easily share information and route tasks to provide a seamless customer experience.
Relationship - Establish a 360-degree view of an individual's interaction, experiences, and relationship with the university and related ministries.
Communication - Coordinate, plan, implement and measure more effective personal communication by analyzing trends, behaviors and an individual's university experience that allow your team to track real-time results and optimize customer experience.
Service - Deliver personalized customer service with integrated interaction and knowledge management enabling your service professionals to easily share answers and insight with customers.
|The CRM team works to customize the Microsoft Dynamics CRM System and find ways to make it work for each department that begins to use it.|
CRM Release NotesMore blog posts >